Johnson Home Improvement
Very good communication and installation, exceptional organization of the bid and paperwork following the job. Thank you!
February 25, 2015
Service beyond expectation!
Purchased a new (to us) house that had a number of original windows from the 50s. Had the standard few companies out to do quotes and talk about options.
One of my prime concerns was minimizing sound transmission facing the front street. Every other company that came out and quoted immediately suggested triple pane. Every piece of research I did including information straight from window manufacturers suggested thicker glass on double panes was a superior sound break compared to triple pane glass. When I asked Glenn he was the only one that proposed double pane over triple pane.
From the time Glenn (the owner) came out and did a walk around and measure to prepare there quote I was thoroughly impressed. He didn't give me any pressured sales tactics - he asked me for my business and walked through why he was a good option without speaking ill of any competitors or promising things he couldn't deliver.
Their price point came back right in line (on the low side) of all of my options and their quote included highend Milgard Tuscany windows vs less known options from other companies - a clear value proposition winner.
Glenn returned again to confirm his window measurements after we agreed to have them perform the work - he thoroughly walked through options like casing sizing (bullnose vs rounded) and explained how a few things would come out because of some existing window separations. Through the whole process he was always easy to talk to, helpful and beyond friendly.
We waited a bit for windows and an install time. Their office manager was always easily reached and happy to answer scheduling questions. An earlier install time came up and she called & emailed me to see if it would work - it was perfect timing.
Install day finally comes (only six paragraphs later!) and two friendly gentleman arrive at 9am and got to work. I left for work and when I returned about 5PM I couldn't tell they had been there - absolutely spotless inside and out from the windows they had replaced - all that was left were beautiful new windows - WOW! What an improvement!
The next day they returned and installed the last two larger windows (one was 11.5ft across and with the thick glass a total monster) - these are the two that Glenn had explained about some edges showing from a divider being removed - results were better than he had described and the windows look like they've always been there - beyond flawless installation.
Through the whole process there was strong communication - something I really appreciate from a service provider. The small things really added up too - we didn't just get an envelope with a quote from them - we received a packet with references, information about the proposed windows, their warranty, etc. After completion we received another packet with warranty information, a completed EnergyTrust rebate mailer and care and cleaning instructions.
These folks are the rare ones that under promise and over deliver in every way. I can't say enough good things about them or recommend them enough. When I need windows again they will be the only number I call.
February 3, 2015
Excellent product knowledge, punctuality, technical expertise and service.
Glen knew the product and application.
His pre-measure was dead on.
The product arrived when scheduled.
His workers were on time, careful about my home where they were working, were very meticulous about the finished appearance, and did a great job of cleaning up when they were done.
The office staff pre-filled out my Energy Trust paperwork so all I had to do was fill in my personal information and mail it in.
All in all an enjoyable experience.
February 3, 2015
You can trust them to take care of your house as if it were their own.
Johnson Home Improvement replaced 3 of 9 windows in the same room with such attention to detail that the room looks like nothing has happened. They are true professionals who take pride in their work. More importantly, they replaced them without altering the exterior of my house. No other company was interested in keeping my siding intact. Perfect execution from start to finish; therefore, no regrets. How often have you been able to say that! You can trust them to take care of your house as if it were their own. They have my future business and willing referrals for life.
January 29, 2015
Overall, a very good experience with this dealer.
This dealer knew his Milgard product, exactly how to install replacement windows with the least disturbance to surrounding surfaces, protected my client's window coverings, furniture, and carpet, and cleaned up completely when done, including cleaning the glass.
December 21, 2014
The dealer was able to answer all my questions.
One reason I chose this company is that the installers were actually employed by the dealer. The installers were not subcontractors. The installer was very attentive to detail.
December 19, 2014
Professional, from start to finish!
Having all our windows replaced was easy - from start to finish. The process had great communication, the worksite was kept clean, and the start and finish dates were as promised. The emphasis was on making it easy for us - and it was!
December 18, 2014
Total Pro's !!
I was in the construction service field (Electrical) for 30 years where follow through is the key to your success. Johnson Home Improvement set a schedule and met it. Their installer was very professional and experienced. He made every move count with his organization. The salesman knew his product and knew exactly what it was going to take to accomplish the mission.
December 18, 2014