Henderson & Daughter
Brand new Milguard windos and doors today :)
Had a very pleasant two days with the Russ and his installation crew from Henderson and Daughter and Wendy MacVicar, the sales rep dropped by too to see how installation was going. The crew were very neat and cleaned up after themselves very well. They explained everything about the windows to me and answered all questions I had. If they couldn't answer the question they offered to call Wendy for me. Our dog Sterling had a great time visiting with all the guys and it was really good for his socialization. They hand-washed all the windows & doors, spritzed the window tracks with silicone, and vacuumed up everything. Even washed down the driveway.
May 21, 2013
Top notch customer service and amazing crew of installers!
I worked with Debbie at Henderson & Daughter for about a year picking and planning out a complete window replacement project of a 36 unit apartment community I manage in Vancouver. This was a huge project with over 200 windows in 36 apartments and going from original aluminum windows to our beautiful energy efficient Milgard vinyl windows was the biggest task our property had taken on in a long time. Debbie was such a delight to work with. She was extremely knowledgeable in her product and helped us pick the best package of windows to meet our communities need in energy savings. And I can't forget the amazing crew of installers. These guys were so friendly and professional going above and beyond for all of our residents during a very busy project. They were even able to complete this job in under a month! There is no one I would recommend more than Henderson & Daughter for your next window project.
November 17, 2014
Henderson & Daughter makes every step of the window-buying process easy and enjoyable!
I'm a wife of a football coach and a full-time working mom of two. When we bought a new (to us) house, and there were three large windows that needed replaced because of blown seals, I knew to call Henderson & Daughter right away. We'd used them in the past and for me, they are just a no-hassle, customer satisfaction guaranteed kind-of company. I literally made the call, sat with a rep for maybe 30 minutes and the next thing I knew, my windows were done and looking great!
October 20, 2014
We are so happy we went through Henderson & Daughter to purchase our front door! We knew we wanted something new & fresh, but didn't know where to start. Our rep, Thea, came out and was able to provide some great ideas for us and walked us through the details. We were able to pick out a great door with beautiful fixtures that really fit our home.
The turnaround time was quick and the gentleman who installed our door was thorough, professional, friendly, & efficient.
We are already thinking about Henderson & Daughter for our future needs.
October 6, 2014
We highly recommend Henderson and Daughter.
Twenty-one years ago, we installed vinyl double-paned windows to replace the original glass ones in our 1928 home. After several seal failures and learning that we could no longer get replacements for these, we decided it was time to replace all our operable windows.
A friend recommended working with Debby of H & D. This was a perfect fit for us--Debby gave us detailed information about window features and design, making our choice easy. The windows we selected were considerably less expensive than the same product offered by another company, plus the H & D crew took down and replaced our interior blinds and H & D completed the paperwork for a tax credit.
Our 13 single hung Milgard windows were installed in less than one day and the crew did a great clean up job, leaving us virtually nothing to do but enjoy our lovely new windows.
August 13, 2014
Quality Product, Poor Craftsmanship at Install
I had one French door installed at my home. The Milgard door is what I expected it to be, itâ€™s solid and secure. The old commercial slider it replaced had served its purpose and I'm glad it is gone.
The installation team from Henderson and Daughter left me regretting I had not installed the door myself. The cost of Installation almost doubled the total cost for the new door. To make matters worse I ended up cleaning up after the crew. I thought they were getting brooms and a vacuum cleaner out of the truck but unfortunately for me they left as soon as I handed the m the check. My mistake was to hand them the check prior to ensuring they cleaned up and made sure the door operated properly. I cleared the sawdust from the siding, hosed down the patio, got solvent to wipe off the caulk prints and blobs from the door and its frame, and lastly, I cleaned the windows of the new door. In short, I was not pleased.
I informed Henderson and Daughter the next day that the door needed adjustment. It failed to lock smoothly and was slightly misaligned. I wanted to discuss the install also. The team manager and General Manager from the Vancouver store came to my home that afternoon. They both agreed that the team cleanup/mess was unprofessional. They also said the door needed adjustment as it wasn't closing properly. It was end of day so the manager said heâ€™d be back to make things right the next day. The manager returned and made adjustments to the door, it closes without great effort and lock set is functioning normally. He made no excuse for his team. He made no indication that I would be credited with the inconvenience or extra work I had to do to make it right. I went to Henderson and Daughter because I thought they were professional people. I paid thousands of dollars for one door and installation. Guess it comes to fool me once shame on you. Fool me twice shame on me. I will not be purchasing from Henderson and Daughter in the future.
August 10, 2014
This group of people are all professionals!
Over the years I have called on Henderson & Daughter to complete three separate projects for me. Every time their work was exceptional and professional. The windows and doors were installed without any issues and the work areas were cleaned and returned to the way they were found.
May 1, 2014
Love new windows installed by Henderson and Daughter!
Henderson and Daughter replaced all of the windows, sliding glass and front door in our 2,600 sq ft home. The old windows were drafty, leaky and causing water damage behind the siding as a result.
Debby was fantastic to work with, great advice and always so helpful. She personally walked through every window in the house and discussed the different options with me. Russ, Shane and the rest of the install team were so professional and did just a fantastic job. They worked with us around our schedule and kept me up to date on the status throughout the project.
The windows are fantastic, they look so much better, and are much easier to use. I can feel the difference next to the windows, the cold isn't leaking through in the winter. I would recommend Henderson and Daughter to anyone looking to replace windows and doors!
April 7, 2014