Henderson & Daughter
We highly recommend Henderson and Daughter.
Twenty-one years ago, we installed vinyl double-paned windows to replace the original glass ones in our 1928 home. After several seal failures and learning that we could no longer get replacements for these, we decided it was time to replace all our operable windows.
A friend recommended working with Debby of H & D. This was a perfect fit for us--Debby gave us detailed information about window features and design, making our choice easy. The windows we selected were considerably less expensive than the same product offered by another company, plus the H & D crew took down and replaced our interior blinds and H & D completed the paperwork for a tax credit.
Our 13 single hung Milgard windows were installed in less than one day and the crew did a great clean up job, leaving us virtually nothing to do but enjoy our lovely new windows.
August 13, 2014
Quality Product, Poor Craftsmanship at Install
I had one French door installed at my home. The Milgard door is what I expected it to be, itâ€™s solid and secure. The old commercial slider it replaced had served its purpose and I'm glad it is gone.
The installation team from Henderson and Daughter left me regretting I had not installed the door myself. The cost of Installation almost doubled the total cost for the new door. To make matters worse I ended up cleaning up after the crew. I thought they were getting brooms and a vacuum cleaner out of the truck but unfortunately for me they left as soon as I handed the m the check. My mistake was to hand them the check prior to ensuring they cleaned up and made sure the door operated properly. I cleared the sawdust from the siding, hosed down the patio, got solvent to wipe off the caulk prints and blobs from the door and its frame, and lastly, I cleaned the windows of the new door. In short, I was not pleased.
I informed Henderson and Daughter the next day that the door needed adjustment. It failed to lock smoothly and was slightly misaligned. I wanted to discuss the install also. The team manager and General Manager from the Vancouver store came to my home that afternoon. They both agreed that the team cleanup/mess was unprofessional. They also said the door needed adjustment as it wasn't closing properly. It was end of day so the manager said heâ€™d be back to make things right the next day. The manager returned and made adjustments to the door, it closes without great effort and lock set is functioning normally. He made no excuse for his team. He made no indication that I would be credited with the inconvenience or extra work I had to do to make it right. I went to Henderson and Daughter because I thought they were professional people. I paid thousands of dollars for one door and installation. Guess it comes to fool me once shame on you. Fool me twice shame on me. I will not be purchasing from Henderson and Daughter in the future.
August 10, 2014
Very disappointed with Henderson & Daughter!
Had front door and storm door replaced, at about twice the bid we received from one of the big box stores, but because of the value & customer service we thought we'd get from Henderson & Daughter, we went with them. The front door looks good, but the latch doesn't work well without pushing in very hard before it clicks shut, and again, when opening, you have to push in to open, otherwise the metal on metal squeal is quite loud and grinding. This is especially difficult with young kids trying to use the door. The storm door is a complete disaster! When the installer finished, he showed us that the locking mechanism hits the door frame, but he said "I don't know what else I can do, you'll just have to work with it". You can't get your fingers around the locking mechanism, so you can only push it from one side or the other. Now it won't open at all, and it's been less than 48 hrs now. Of course the door frame is all scratched up and has a groove ground into it after only 48 hrs. Glad we didn't paint it yet. Called last night and the salesman said he'd get right on it, but as of 10am the next morning we haven't heard from anyone yet.
May 21, 2014
This group of people are all professionals!
Over the years I have called on Henderson & Daughter to complete three separate projects for me. Every time their work was exceptional and professional. The windows and doors were installed without any issues and the work areas were cleaned and returned to the way they were found.
May 1, 2014
Love new windows installed by Henderson and Daughter!
Henderson and Daughter replaced all of the windows, sliding glass and front door in our 2,600 sq ft home. The old windows were drafty, leaky and causing water damage behind the siding as a result.
Debby was fantastic to work with, great advice and always so helpful. She personally walked through every window in the house and discussed the different options with me. Russ, Shane and the rest of the install team were so professional and did just a fantastic job. They worked with us around our schedule and kept me up to date on the status throughout the project.
The windows are fantastic, they look so much better, and are much easier to use. I can feel the difference next to the windows, the cold isn't leaking through in the winter. I would recommend Henderson and Daughter to anyone looking to replace windows and doors!
April 7, 2014
Excellent service from beginning to end!
We were impressed with Debby of Henderson & Daughter and her excellent window design ideas. Milgard's craftsmanship and warranty made them a very appealing product. We knew Henderson & Daughter had a long standing reputation of excellence and wanted to work with them. And we are thrilled with the outcome. We had 17 windows replaced. The window installers were professional and courteous. They answered all of our questions. Russ, Shane, Andrew, Adam and Josh were meticulous from set up to clean up. We are so pleased with the outcome and glad we went with Henderson & Daughter and Milgard Windows.
February 27, 2014
Happy with the service
We've worked with Henderson & Daughter twice now and both times it was a positive experience. I would recommend them. The only small drawback was arriving at the job site on time. In both cases they arrived a little bit past the estimated arrival time window. If you have a tight schedule budget some buffer time.
December 14, 2013
Great service from sales to completion of the job
Kudos to Thea for a very helpful and professional job selling me the windows. Kudos as well to Marty and his team for a timely and high quality installation.
I would recommend Henderson and Daughter without hesitation (and have already done so on a couple occasions).
December 1, 2013