Rated 5 out of 5
by truckee Best window installation in Truckee area
In June 2015 California Craftsman replaced 9 windows and 2 sliding glass doors at a Truckee house I have owned since 1983. The original aluminum-framed windows had to go. This company knows the best window and glass door products and installation for our mountain weather conditions. The company owners were on-site for the entire two-day installation working with their knowledgeable crew to get the windows in correctly. What impressed me most was their attention to detail: each installation was made with precision measurements, and each day the crew arrived on time and cleaned up the mess before they left.
April 2, 2016
Rated 5 out of 5 by Joegw California Craftsman has the best sales & customer service!
The product we received (a garden window) was of the highest quality. California Craftsman has the best sales & customer service (like it was in days past)! My sales person hand carried my product through the whole process, to my house and even to show our designed and my wife to make sure it was the best for our application! If there were mistakes on ordering on either end, they were properly and properly addressed. This kind of service gives me hope that America still has care for their coustomers and it's not all about money.
March 9, 2016
Rated 5 out of 5 by ricTric Professional and Caring!
My experiences with California Craftsman have always been very positive and rewarding. We have bought the Milgard windows and doors from them for our remodel of our home and they have been both caring (of our project, budget and design) and professional in the advise and guidance they provided us. Our projects have come out great and we attribute much of this to the fine folks at California Craftsman!!
January 25, 2016
Rated 5 out of 5 by CC789 WOW - Tops in their field!!
We have had a lot of work on several houses in several states, and California Craftsman are on the top of the list in terms of quality work, quality product, fair price and above all quality people!! When the top notch crew showed up on time, in full force, introducing the whole crew I knew this was going to be a great experience. And to make it even greater, the salesman, Dave Hada showed up to make sure all was going smoothly and helped me out.
They did exactly what they said they would do, they did the job perfectly in two days and left it clean. There was one small nick near the ceiling which the owner himself came the next day to repair. Not only would I highly recommend California Craftsman - I would say they are the very best around! 5 star A+
April 29, 2014
Rated 5 out of 5 by Rackme Exceptional knowledge of projects such as my remodel
I left a message for someone to contact me. What I wasn't ready for was the responsiveness and expertize of their staff. Nowhere I called handled my project with such forethought and customer service. Well done.
February 2, 2014
Rated 5 out of 5 by minerva This dealer operates in a professional manner
this dealer very helpful, The installation went smoothly and the entire crew were very professional and left the premises spotless
January 31, 2014
Rated 5 out of 5 by Kingster Wonderful product and excellent service
We found this dealer at the Truckee Home show...looking for replacement windows for our condo. The display and the salesman at the show for Milgard answered all of our questions, and the price was competitive. What really impressed me was the one day installation for 6 windows, the professional staff from the sales person (Doug Gendran) to the installaters (clean, efficient, polite). they even had Milgard return to clean some overspray areas.
January 31, 2014
Rated 5 out of 5
by SFCalGal Outstanding Dealer-Stellar Customer Service
I simply cannot imagine a business better run or more focused on making their customers happy. I have recently finished having all of the windows and patio doors replaced in my San Francisco home, and these guys are incredible. And the amazing part is how I found them.
I began doing research on windows, something I've never bought before. I went to Consumer Reports first, and followed that with a visit to Marvin Windows website. I registered for more information, and the very next day I got an email from California Craftsman offering their services. It was a very gracefully written offer to bid on my job.
I replied that while I was happy to listen to what they had to say, I wanted to be very clear that I lived in San Francisco, quite a way from Auburn and Grass Valley, and that my job might be too small for them.
Doug, one of the owners, and I had several very helpful (to me) email exchanges and phone calls. It was very clear that he knew just what he was talking about, helped me me understand options, and was only interested in meeting my specific needs. He and a colleague came all the way down to see the house and measure my windows. He drew up a bid initially for another company's wood windows that was beyond my budget and then drew up a second bid for Milgard vinyl windows, a more appropriate choice to replace my 30 year old aluminum windows. The price was much more in line with my wallet as well. I paid a deposit and they were ordered.
The day before the agreed upon installation day came, and a veritable caravan came down to SF-two trucks, two trailers, and FIVE installers! They dropped off their tools and the windows at my home and went to check in to the hotel where they would stay for the next two nights. This was so they could start bright and early the next morning and not right after driving 2-3 hours.
They started at 7:30 the next morning and worked steadily through the day. For a very nominal additional cost they added beautiful interior trim and sills to my previously very plain windows, and they were all ready for the painters.
Yes, this was a big investment in my home. But Doug and his colleagues have made what would otherwise have been a nerve-wracking and bewildering experience one of confidence that I paid the best price and have the best installation of the best for me windows. They enhance the value of my home and will last for many years. I know that California Craftsman will be there to take care of me in the future.
The new windows and patio doors are a huge improvement. They are very handsome, beautifully made and open and close with ease. I've no doubt they will last for years to come.
These are the real good guys, people. They only sell and install the best lines of the best windows. You couldn't be in better hands. I'm thrilled.
January 31, 2014