US Window & Door
Great from start to finish
We had all windows and one door of our house replaced with Milgard Windows by US Window and Door. In summary, every single step of the project deserves an excellent: from contacting, consulting, provision of quote, setting up appointments, keeping promises and timelines up to finishing the project with final inspections. Employees at Milgard and US Window and Door communicated extremely well with us and we are very satisfied with the new windows. I can definitely and without hesitation recommend Milgards
August 8, 2014
US Window & Door Review
I am writing a second review in order to clarify my previous review because I received a phone call from Martin at US Window & Door that helped me understand his and US Window & Door's position. The work and communication that US Window & Door provided to us was top notch, better than any other construction project we have had done in our condo. 5 star excellent service to me is when a company surprises me with their service, something unexpected is done, or when things do not go as exactly as planned that there are not excuses.
We had a sliding door installed and the screen was not delivered on installation day so we had an unusable door for 2 weeks. I understand that Milgard is the manufacturer and US Window & Door is a dealer and in this case US Window & Door did everything they could to make it right, but the fact remains that the screen was not delivered on installation day.
We had a transition piece that was between our laminate floor and sliding door that was lost during installation. All I know is that it was there the morning of installation and not there by the end of installation.
I hope that this experience has been mutually enlightening.
August 4, 2014
REVIEW AFTER INSTALLATION OF MILGARD WINDOWS AND DOORS
To replace every window (15, 1arge and small) in 30-year-old, newly-purchased 2,000-sq. ft. home and install two double-outswing French doors from kitchen and dining room [which was a cut down from a window to a door] to a large outside patio and replace rusted double-sliding doors from master bedroom to upstairs deck with French sliding door unit.
â€œFear and trepidationâ€ because this rescue of a badly maintained personal home (while we lived in it) also involved at the same time replacement of the entire kitchen, extensive lighting and electrical work, dining room wall removal, painting, etc. Basically, crews of different disciplines had to work in harmony.
Beyond expectations and at an extremely fair cost. Sadly, upon completion in March, we wrote a review on the great outcome and workmanship but it was â€œlost in the mailâ€ â€“ e-mail. Now, three months later, we are finally acknowledging satisfaction. And feel just as positive about it. An important value addition.
The many components arrived at our home (from Milgard) when promised and with consideration for congestion, efficiently sharing space with other deliveries.
The crew of five completed the entire job â€“ start to finish â€“ within five days, compatibly with other workers (especially in the kitchen). They were tidy in the process of tearing out windows/doors and installing new ones. Much appreciated!
Double-paned windows already have proved their worth over the old single panes. The new doors â€“ a clichÃ©: â€œA night and day difference.â€
July 31, 2014
Attention to detail was obvious and very much appreciated
US Window & Door led by example in standing out from the competition. Product knowledge provided to us led to our decision for the Tuscany line. Installation, fit, and finish were uniformly completed with good attention to detail. Sales representative, office staff, and installation crew were responsive and timely in resolving questions and issues. US Window & Door Owner completed window re-measure on site for accuracy and also did final inspection of job on site. Well done.
July 25, 2014
Great customer service
I replaced windows and a sliding door in my living room to a French door. They were prompt, and did the work in a timely manner. There was a damaged screen and they put the order in for a replacement screen as soon as it was noticed without me having to say anything. I appreciated that level of commitment and professionalism.
July 14, 2014
Extremely Satisfied Customer
We contacted US Windows for an estimate to replace our windows & sliding doors (31 in all) with Milgard Vinyl Windows. Martin and Andy were prompt in contacting us. They were very knowledgeable and thorough in explaining their product and helpful in our selection of the best windows for our needs. We did like the fact that they have their own crew, rather than using subcontractors. We were also informed that they are affiliated with Costco, which was a big plus for us. We felt that Costco would not work with a company that could not be trusted to do a good job. The installation was done by a very professional crew who not only did an excellent job, but was very clean and courteous in doing the job. Martin and Andy followed up to inspect the job and see if everything was done to our satisfaction. From the initial appointment, measurement and installation we are extremely satisfied and we would recommend US Windows to anyone looking to replace their windows.
July 11, 2014
It's all about me! "The Customer", US Windows & Doors are top knotch!
Friendly pro-active and experienced sales person extends their courtesy by making appointments and keeping them on time. They are very helpful by pointing out cost saving design ideas during the walk through inspection and window measurements to accommodate the future window use of our home.
When we authorized our approval to go forward, a second appointment was made to finalize the measurements and details of the job requirements.
The seasoned office staff follows through to set up the installation date(s).
The installation crew use drop cloths and are neat and clean professionals.
The entire staff is honest and strive to do an outstanding job for the customer.
July 5, 2014
Dealer Tackles Tough Jobs Well
I would also like to thank US Window & Door for taking on our job and helping us solve our leaking door/window problem. I know it's something most window companies would not want to tackle. I waited 6 years to find a window company that does exceptional work, and that is US Window & Door. Your crew--Cisco, Greg, Derek, and Chad--was very skillful and did a terrific job. Cisco is so experienced and very good at his job. Greg did an amazing job with the stucco work--the texture matches perfectly! Now we just need some rain to put them to the test...We were very happy with last September's retrofit window installations and we will definitely call you back for the last eleven windows!
July 2, 2014