Pristine Windows Inc. (Los Angeles)
Except for minor problems, Milgard and this dealer are terrific.
We are very satisfied with the Milgard French doors and windows we purchased from Pristine Windows in West L. A. They look good and work well, and the improvement in insulating is amazing. We have had a number of 100 degree days recently, and our house now stays cool until afternoon.
On the negative side, the window screens do not fit very well (gaps), are difficult to install and remove, and one screen had a small segment of mesh that was not secured.
The Pristine Windows salesman was very knowledgeable; he understood what we were looking for and offered us reasonably priced options. He always responded very promptly to e-mails when we had questions, and he quickly adjusted his estimate after each of the many changes we requested.
The installers did an excellent job and were very fast. They handled a very complicated French door installation that required major carpentry work due to settling of one exterior wall. They even installed a doggie door requiring custom carpentry, below a casement window. They also found oak trim that matched our paneling, to install around one set of French doors and the adjacent casement windows. The only negative aspect of the installation was the mess. On a day when the main supervisor was not on site, they were sawing wood in the den with an electric saw, with no dust protection for the furniture or open bookshelves. When they finished the job, there was significant debris on the patio and driveway, including metal filings.
We would recommend Milgard and Pristine.
October 8, 2014
Absolutely a great dealer.
From beginning to end, it was an absolute pleasant experience. Sejon answered all my questions instantly and gave me professional and honest advise. This was the first experience that we had a project done remotely. Every steps was done in a timely and professional manner. The new windows and door are looking great and it was a job well done. I definitely would not hesitate to recommend anyone to this dealer.
October 7, 2014
Replaced all windows in 1929 single-family home
Pristine Windows was excellent and a pleasure to work with. We are very happy with the final product. John went out of his way to give us helpful advice and to accommodate our schedules. We would certainly use Pristine Windows again and have no hesitation in recommending them.
August 20, 2014
Will use them next year for the Living room windows.
Large crew did an excellent job in the bedrooms. Laid paper on the wood floors and plastic on the carpets. No mess or damage to the stucco. They did a lot of shimming to square the holes. It looks original. And best of all, I can now sleep without earplugs.
August 11, 2014
8 Happy Tenants
The team was fantastic and in 4 days 8 apartments had new windows and sliding doors. I have some very picky tenants and not one complaint. They kept on schedule and there was no damage to the interior or exterior which was my main concern. The windows fit perfectly and have enhanced the appearance of the building as well as cut the traffic noise to a minimal and also improved the transfer of heat and cold through the windows. I could not be happier and am planning on doing another apartment building in just a few months
July 22, 2014
Outstanding service, installation, and product.
Salesman helped us get exactly what we wanted. Installers were excellent. They encountered a problem with the installation but worked to find a solution. All of the people we dealt with were extremely helpful, knowledgeable, and professional. We highly recommend this dealer.
April 30, 2014
A ONE TIME IN-AND-OUT DEALER...!
Other dealer made feel like I was buying a car, "every car is the right one for me", as long as I have the money to pay for it.
Pristine windows and doors gave me the exact answer to my questions and recommended the right windows for my home.
April 28, 2014
Knowledgeable sales person. Top-notch installation crew that did things the right way and put in the extra effort to make every detail right.
We had all exterior windows and interior windows facing an atrium and internal sliding glass doors changed out. Very knowledgeable sales person. He honored his quotes even when there were minor issues or discrepancies--which went in our favor. The installation crew was top notch. They were very professional, and thorough and made it a point to finish all little details and make the job right--and they did things the right way. Several windows turned out to be a bit bigger than the area measured, and they spent the extra time cutting stucco to make sure everything fit properly without complaining. They were meticulous in their clean-up afterwards as well (as much as possible after this kind of construction).
We deducted 1 star for responsiveness only because it took a few more days with a couple of rounds of email to get all the feedback and information initially, but it was far from a true issue.
We would highly recommend them.
April 25, 2014