Rated 5 out of 5 by Est21 Professional, knowledgeable, and punctual service.
Our experience with Pristine Windows was very positive from beginning to end. We were very impressed by the level of professionalism, the quality of work and timeliness. Everyone, from the sales person to the installers were very knowledgeable and did their work efficiently. All our questions were answered through out the process and the job was done to our full satisfaction.
November 21, 2014
Rated 5 out of 5 by DanielleR Great customer service and attention to detail
John at Pristine Windows is the absolute best! He had the most patience with me throughout the design and installation process. It's been so valuable to the project as a whole and I'm beyond happy with my decision to choose Milgard for my new home.
September 18, 2015
Rated 5 out of 5 by Sloughboy Difficult installations excellently completed.
John Briere of Pristine Windows took time to come out three time to check measurements and discuss installation options. They completely removed the old nail on frames with minimal stucco disruption. The new windows were expertly fitted and installed by a competent, friendly and considerate team. Protection and clean up was thorough and the house was left as if no one had been there working.
A great job!
April 24, 2015
Rated 5 out of 5 by Juliejmp Very pleased with product and service
I had 12 windows retrofitted in my home this past week - the living room and 2 kids' bedrooms. I chose the Milgard vinyl dual pane double hung windows from the Tuscany line. The whole process has been completely drama-free. I could not imagine that the windows could be replaced without needing a paint job afterwards. John told me I might need a little touch-up. I was skeptical. In fact, there is only very minor touch-up to do - not even necessary. The crew from Pristine came in and got the job done and completely cleaned up in about 6 hours. They covered everything in the rooms they were working in, and put everything back when they were done. They even vacuumed. I have alarm screens on most of my windows, so I had the alarm guys here at the same time to make any necessary adjustments to the alarm wires, and they all worked very well together. I had priced a couple of other window companies and Pristine not only had the best prices but also had great reviews on Angie's List and Yelp. I was worried that vinyl windows might look cheap - they don't. Maybe because I did a retrofit and kept my own screens - there is literally no difference from the outside, and on the inside I think they look great. I realize that the real test of new windows is how they hold up; time will tell. But my experience with Pristine so far has been excellent, and I highly recommend them.
October 11, 2014
Rated 4 out of 5 by windora Except for minor problems, Milgard and this dealer are terrific.
We are very satisfied with the Milgard French doors and windows we purchased from Pristine Windows in West L. A. They look good and work well, and the improvement in insulating is amazing. We have had a number of 100 degree days recently, and our house now stays cool until afternoon.
On the negative side, the window screens do not fit very well (gaps), are difficult to install and remove, and one screen had a small segment of mesh that was not secured.
The Pristine Windows salesman was very knowledgeable; he understood what we were looking for and offered us reasonably priced options. He always responded very promptly to e-mails when we had questions, and he quickly adjusted his estimate after each of the many changes we requested.
The installers did an excellent job and were very fast. They handled a very complicated French door installation that required major carpentry work due to settling of one exterior wall. They even installed a doggie door requiring custom carpentry, below a casement window. They also found oak trim that matched our paneling, to install around one set of French doors and the adjacent casement windows. The only negative aspect of the installation was the mess. On a day when the main supervisor was not on site, they were sawing wood in the den with an electric saw, with no dust protection for the furniture or open bookshelves. When they finished the job, there was significant debris on the patio and driveway, including metal filings.
We would recommend Milgard and Pristine.
October 8, 2014
Rated 5 out of 5 by LosGatos Absolutely a great dealer.
From beginning to end, it was an absolute pleasant experience. Sejon answered all my questions instantly and gave me professional and honest advise. This was the first experience that we had a project done remotely. Every steps was done in a timely and professional manner. The new windows and door are looking great and it was a job well done. I definitely would not hesitate to recommend anyone to this dealer.
October 7, 2014
Rated 5 out of 5 by CarolineMichael Replaced all windows in 1929 single-family home
Pristine Windows was excellent and a pleasure to work with. We are very happy with the final product. John went out of his way to give us helpful advice and to accommodate our schedules. We would certainly use Pristine Windows again and have no hesitation in recommending them.
August 20, 2014
Rated 5 out of 5 by VivAndChas Will use them next year for the Living room windows.
Large crew did an excellent job in the bedrooms. Laid paper on the wood floors and plastic on the carpets. No mess or damage to the stucco. They did a lot of shimming to square the holes. It looks original. And best of all, I can now sleep without earplugs.
August 11, 2014