Rated 5 out of 5 by Brian23 Outstanding service, installation, and product.
Salesman helped us get exactly what we wanted. Installers were excellent. They encountered a problem with the installation but worked to find a solution. All of the people we dealt with were extremely helpful, knowledgeable, and professional. We highly recommend this dealer.
April 30, 2014
Rated 5 out of 5 by RRick1978 A ONE TIME IN-AND-OUT DEALER...!
Other dealer made feel like I was buying a car, "every car is the right one for me", as long as I have the money to pay for it.
Pristine windows and doors gave me the exact answer to my questions and recommended the right windows for my home.
April 28, 2014
Rated 5 out of 5 by Townhouse Knowledgeable sales person. Top-notch installation crew that did things the right way and put in the extra effort to make every detail right.
We had all exterior windows and interior windows facing an atrium and internal sliding glass doors changed out. Very knowledgeable sales person. He honored his quotes even when there were minor issues or discrepancies--which went in our favor. The installation crew was top notch. They were very professional, and thorough and made it a point to finish all little details and make the job right--and they did things the right way. Several windows turned out to be a bit bigger than the area measured, and they spent the extra time cutting stucco to make sure everything fit properly without complaining. They were meticulous in their clean-up afterwards as well (as much as possible after this kind of construction).
We deducted 1 star for responsiveness only because it took a few more days with a couple of rounds of email to get all the feedback and information initially, but it was far from a true issue.
We would highly recommend them.
April 25, 2014
Rated 5 out of 5 by whiskeybiz Fast and efficient
Completed work as expected, fast and efficient. Pleasant experience, quality windows.
April 21, 2014
Rated 5 out of 5
by AndyArchitect excellent customer service for design professional
As an architect doing high-end designs where cost is still an important consideration, I found Pristine extremely accessible, helpful, and easy to work with. They are friendly and knowledgeable without being aggressive 'salespeople.' They will give you the straight-forward answers you need to make informed design decisions. They are very good about getting back to you regarding quotes and pricing information as well. It is easy to build a relationship with Pristine Windows, and I will use them again.
April 18, 2014
Rated 5 out of 5 by AC74 I am really happy with Pristine Windows and in particular with John
They have always been fast to respond to quotes requests and very professional. I have always dealt with John and he is highly knowledgeable about the products and the business in general as well.
April 4, 2014
Rated 4 out of 5 by kiowa this dealer has great customer service
the 29 windows are beautiful and installed in 4 days right before big rain two weeks ago. no leaks. Can feel different temperturewise. all the installers worked fast and effeceitly. Pleasure to have around.
March 12, 2014
Rated 5 out of 5 by Appletri Punctual, Professional, Efficient and Affordable. Good Job Pristine!!!!!
Pristine windows went above and beyond our expectations.
From start to finish. John came out to measure the windows... it was
smooth, quick and he was on time. He also had a great sense of humor which
is always a plus in this industry!!! He answered all our questions and was very knowledgeable. The installation crew installed all our 13 windows in 1 day
which was totally unexpected since the original plan was 2 days. We were
very pleased. The clean up crew was also very impressive. , These guys
obviously have lots of experience and we highly recommend them.
We have more windows to do and will not hesitate to call Pristine Windows
Apple & Terrance
November 16, 2013
Rated 5 out of 5 by dexie I would use this company again in a second.
From the very first contact until the end of installation Pristine Windows was a pleasure to work with. They installed 9 windows and a pair of french doors in less than a day and a half. Our home was left spotless. 5 stars for sure.
October 23, 2013
Rated 5 out of 5 by Beatrice2013 Superb service every step of the way
We're very happy with the work done by Pristine Windows at our home in the Del Rey district. Pristine worked with us every step of the way, from the initial budgetary bids through post-installation support. The salesman was unbelievably responsive, especially when compared with other vendors. I had an initial quote in a matter of hours, and virtually immediate responses to countless follow-up questions. Getting all the details right was challenging, and wouldn't have been possible without the patient and expert guidance provided by Pristine. Pristine suggested esthetic and functional improvements, giving us a much better result than we initially anticipated. Installation of 14 windows and 2 doors was done in less than one day by the very professional crew. Work done by Pristine will pay dividends for many years to come.
September 25, 2013
Rated 5 out of 5 by DL125 Pristine Windows has an excellent crew.
I recently used this company for replacement of windows at my apartment building. The crew showed up when they said they would and they were knowledgeable, organized and worked around the tenants and their furnishings without any issues. Their attention to detail and workmanship was very good. I would not hesitate to use Pristine Windows again in the future.
August 29, 2013
Rated 5 out of 5 by FabPros Excellent customer service!
Pristine Windows responded to our questions with the utmost courtesy as well as with a thorough knowledge of the product/installation. The entire staff was great, including the crew, who worked cleanly and efficiently. Very happy with the work and would definitely turn to them for all our window needs in the future! I know their response will always be professional and straightforward, their prices reasonable, delivered with a kind and patient attitude.
December 28, 2012
Rated 5 out of 5 by Vic18 Excellent service.
Pristine Windows replaced patio doors and windows in my condo. We requested estimates from four dealers and pick Pristine for very reasonable price for the service they promised. They were quite flexible when we negotiated the contract and demonstrated good knowledge of the subject. The crew was well organized. They arrived at 9:00 am and by 6 pm all three windows and three patio doors were replaced. Everything inside the unit was properly covered and when they left the unit was in the same condition as it was before. I recommended Pristine to my neighbors.
December 25, 2012
Rated 5 out of 5 by Debe1 The dealer was prompt, informative and reliable. We received excellent service.
The job required replacing french wooden windows in a quirky 1926 building. The dealer responded immediately after I emailed him for a quote. He assessed the windows, measured them and sent a quote the next day. When the windows arrived early at the dealers office, he contacted me and we set up a time for their installation. Unfortunately, it rained the day that the workmen came to install the windows. They were very flexible and rescheduled the installation a couple of days later. The workman arrived on time and went right to work. They covered areas around the house with plastic. When the job was over, they cleaned the area very well. They worked swiftly quietly. They were very professional and very courteous. These wonderful gentlemen displayed their expertise and precision in working with this old house .
December 14, 2012
Rated 5 out of 5 by MarVistaHome Satisfied customer
I've worked with Pristine a few times and have recommended them to all of my friends. They're fast, efficient and professional. They're able to complete large jobs in one day with little disruption to the house.
December 14, 2012
Rated 5 out of 5 by Hsu168 The dealer has great customer service and very knowledgable about the products.
I am very happy about this dealer after interviewing with 3 different other dealers. I was very happy that I chose Pristine Window for my windows/doors replacements. In addition to a competitive price, this dealer is very knowledgeable about the products. I deeply appreciated their professional advise and suggestions about selection of my windows/doors. I will definitely refer this dealer to my friends/families. In fact, I am going to order my other exterior doors from then in the near future.
December 13, 2012
Rated 5 out of 5 by BlackLab Can't say enough about Pristine Windows from showroom to installation
When we were looking to replace our windows we just walked into Pristine Windows showroom a few blocks from our home.
We must have asked 20 questions during our many visits to the showroom. But during each of our visits there was no pressure to purchase, just helpful information.
We have used Pristine Windows at 3 locations, our own home and two rentals, a SFR and a triplex.
Pristine Windows was always able to meet our time table from selecting the windows to delivery and installation not to mention a little help with financing.
Regarding our last window project I did seek a competitive quote but the Pristine Window quote was the lowest. This really surprised me because the competitive quote was from a company that does alot of radio advertising.
Last but not least, I can't say enough about Pristine's Windows installers. At each of our 3 window projects it was always the same crew, on time, hard working, efficient and installation completed within the projected time frame. We were so comfortable & confident of the installers they installed many of the windows in our home in our absence.
We have recommended Pristine Windows to friends and neighbors and plan to use Pristine Windows exclusively when our next rental property becomes vacant.
December 13, 2012