Pristine Windows Inc (Pasadena)
This dealer is professional, extremely knowledgeable and very promptly responsive
My experience with Pristine windows was exemplary of product service and knowledge. I chose Pristine solely because the Representatives service was so superior and faster then all other companies. The Reps work is Outstanding! I requested bids from other Milgard dealers and other window manufacturers, the fact that she responded clearly and quickly, and she made herself available for questions and clarifcations made the experience smooth and informed. I will most definitely use Milgard products. I look forward to buying more from Milgard/Pristine and will certainly recommend Pristine to other design/build professionals.
January 11, 2014
Superior customer service and a window that rocks
I can't say enough about the superior customer service I received from Cloudia and Sejon at Pristine Windows in Pasadena. Even with how small my order was--one double-paned window for my cabin--Cloudia generously gave her time explaining mounting systems, window features, and obscure glass options. Very knowledgeable. In the end, we decided on something unique with 2 different types of obscure glass. She was immediately on the phone with Milgard to see if we could do it. And BAM. Done! Service was just as outstanding on the product receiving end. Window was due in the day before I was leaving town. Cloudia, who was about to give birth, contacted me from the hospital labor room on her delivery day. Sejon followed up with play by play status on my shipment--first to let me know expected time frame of arrival, another with a specific due time, and another with "it's delivered." Thus, I was able to pick up the window, and next day, transport it to its destination. Pristine Windows is my window vendor of choice in the San Gabriel Valley, and I'll recommend them with confidence in the future.
October 11, 2013
Pristine Windows is great from planning to completion!
We wanted to replace our old windows but were confused about the many choices. Cloudia at Pristine Windows impressed us right away by showing us a few different options and clearly explaining the pros and cons of each. Her price estimates were reasonable so we decided to do all windows and several doors. Cloudia was extremely helpful and patient in guiding our decisions about the products and she responded promptly to all questions and provided quick revised estimates with each change. We had over 25 windows and several exterior doors installed, in addition to replacing two windows with swing doors. The installations went very smoothly. It was quality work plus clean and efficient (all completed in 3 days). We are very pleased with how Cloudia and Pristine Windows made this major project into a fairly painless process for us, and we love our new windows and doors.
May 3, 2013
Great distributor and insatller, I could not ask for a more perfect transaction. Pricing is also very competitive. I highly recommend Pristine Windows!!!
March 25, 2013
Cloudia, my sales rep was friendly and professional in every respect. The installers were as well. It was smooth sailing from start to finish. I will not hesitate to recommend and use them again.
February 26, 2013
Cloudia was great, very helpful even w/ the couple change orders. Cloudia also had good ideas re the grid pattern. Windows came out very nice. i am a professional woman and i liked how she arrived in high heals w/ a tool belt! thanks.
January 3, 2013
Pristine provided outstanding service!
My experience with Cloudia Ling, Pristine windows was exemplary of product service and knowledge. I chose Pristine solely because Cloudia s Ling's service was so superior and faster then all other companies. Cloudia's work is Outstanding!
I requested bids from other Milgard dealers and other window manufacturers, the fact that Cloudia responded clearly and quickly, and she made herself available for questions and clarifcations made the experience smooth and informed. I will most definitely use Milgard products via Cloudia Ling's representation.
I look forward to buying more from Milgard/Pristine and will certainly recommend Cloudia to other design/build professionals. Roberto Moreno, Founder of Cardon Design Build LLC.
December 20, 2012
Excelent dealer. Fast and easy solutions for my projects.
I realy like when my questions are answered right to the point.
December 18, 2012