Pristine Windows Inc (Pasadena)
BEST PRICES IN TOWN.
I would never though I will get the best price in the heart of Pasadena area...!
April 11, 2014
They were great. There were five guys here all day and the did the entire project in one day. They started by covering everything in the rooms - paper on the floors and plastic over my furniture. Then they got to work. At the end they removed all the plastic, vacuumed up any messes, and washed the windows, inside and out.
They have also provided some windows that were installed by my contractor for a couple of room remodels (and a couple more to go).
Cloudia has been so helpful, and everything is ready when they promised.
March 29, 2014
We had just about given up on ever replacing our failed (for the third time in 30 years!) double paned windows until we discovered that Milgard had started making something that would work for our house: Exterior clad/ interior wood. We had always had wood windows that were more suited to our century old home. Due to glass failure and the difficulty of replacing glass, we were not going to use all wood again. About two years ago, we began the search for a dealer. We went to several dealers who were astronomically expensive, Less than enthusiastic about our thirty window replacement job and mostly not very knowledgeable about their products. It was very discouraging.
About six months ago, we revisited looking for a dealer and found Pristine Windows on Yelp and decided to give them a try. From the moment we walked in the door, Cloudia had us impressed. We have done a lot of construction and her knowledge and professionalism were immediately evident. We had pictures of our house with dimensions and she was able to give us a ballpark estimate immediately. We were baffled at how reasonable the pricing was and discovered Pristine did far more than give an estimate. Unlike many larger shops, Pristine comes to your home(exactly when promised!) measures and goes over options on site. There is no need to find someone who installs. She emailed us a bid within a few days and we scheduled installation within the month. To make sure we like the product, we ordered about 1/3 of the windows we were eventually going to replace.
The day of installation arrived. The crew showed up on time and the windows were all installed in one day. Our upstairs was rejuvenated and we were so thrilled, we had Cloudia come back to measure for the rest of the house. The rest are installed and we couldn't be happier. The crew is efficient, neat and very good. There were a few problems with the glass and Milgard came right away and replaced the problem panes, no question.
Anyone considering replacing their windows should visit Pristine. They are simply awesome and one of the best companies we have ever used in any of our construction projects.
March 26, 2014
This dealer is professional, extremely knowledgeable and very promptly responsive
My experience with Pristine windows was exemplary of product service and knowledge. I chose Pristine solely because the Representatives service was so superior and faster then all other companies. The Reps work is Outstanding! I requested bids from other Milgard dealers and other window manufacturers, the fact that she responded clearly and quickly, and she made herself available for questions and clarifcations made the experience smooth and informed. I will most definitely use Milgard products. I look forward to buying more from Milgard/Pristine and will certainly recommend Pristine to other design/build professionals.
January 11, 2014
Superior customer service and a window that rocks
I can't say enough about the superior customer service I received from Cloudia and Sejon at Pristine Windows in Pasadena. Even with how small my order was--one double-paned window for my cabin--Cloudia generously gave her time explaining mounting systems, window features, and obscure glass options. Very knowledgeable. In the end, we decided on something unique with 2 different types of obscure glass. She was immediately on the phone with Milgard to see if we could do it. And BAM. Done! Service was just as outstanding on the product receiving end. Window was due in the day before I was leaving town. Cloudia, who was about to give birth, contacted me from the hospital labor room on her delivery day. Sejon followed up with play by play status on my shipment--first to let me know expected time frame of arrival, another with a specific due time, and another with "it's delivered." Thus, I was able to pick up the window, and next day, transport it to its destination. Pristine Windows is my window vendor of choice in the San Gabriel Valley, and I'll recommend them with confidence in the future.
October 11, 2013
Pristine Windows is great from planning to completion!
We wanted to replace our old windows but were confused about the many choices. Cloudia at Pristine Windows impressed us right away by showing us a few different options and clearly explaining the pros and cons of each. Her price estimates were reasonable so we decided to do all windows and several doors. Cloudia was extremely helpful and patient in guiding our decisions about the products and she responded promptly to all questions and provided quick revised estimates with each change. We had over 25 windows and several exterior doors installed, in addition to replacing two windows with swing doors. The installations went very smoothly. It was quality work plus clean and efficient (all completed in 3 days). We are very pleased with how Cloudia and Pristine Windows made this major project into a fairly painless process for us, and we love our new windows and doors.
May 3, 2013
Great distributor and insatller, I could not ask for a more perfect transaction. Pricing is also very competitive. I highly recommend Pristine Windows!!!
March 25, 2013
Cloudia, my sales rep was friendly and professional in every respect. The installers were as well. It was smooth sailing from start to finish. I will not hesitate to recommend and use them again.
February 26, 2013