Rated 5 out of 5 by tegster We love our double hung windows
The Essence Series double hung windows are awesome. I am so glad we did not go with a single hung. We appreciate the flexibility to open our windows from the top and the bottom to allow fresh air and the windows can be easily unlocked and tilted inward for easier cleaning. A fantastic buying decision. We are also glad that we went with the Essence series since the self locking, one click lock response is very assuring and easy for windows to be open. I like how because of this feature our daughter can open it in case she would need to exit in an emergency as well.
September 20, 2013
Rated 5 out of 5 by desi Outside protection, beautiful inside
We are happy to let you know that we are pleased with our new windows.
The old windows were far past their prime, especially the outside wood. The fibreglass exterior looks great and the inside wood is beautiful.
The new windows make the house more pleasant in terms of temperature and no worries about colour fading.
Bert and Connie
February 4, 2013
Rated 1 out of 5 by Rick15 Exterior Handle corroded after only 2 years. Poor quality.
Exterior Handle corroded after only 2 years. Then I was told by the company that sold me the door that Milgard's warranty does not cover the handle. Was totally disappointed.
July 20, 2015
Rated 5 out of 5 by David55 Great product and great customer service
My client chose the Essence line of doors and windows for a renovation of their master bedroom and bathroom suite. They had purchased the Essence doors and windows before for previous renovations and were very pleased with the look, pricing and functionality. I installed all the new doors and windows and had a few issues. I called Milgard to schedule a service call. The serviceman arrived on time and was very knowledgeable about the product and also very helpful in getting resolve to the issues I had. I was very impressed with both service guys that came out.
April 14, 2015
Rated 5 out of 5 by DiRN Improved the look of an old house
The windows were installed with great care. They look beautiful. Hold in the heat and keep the room cool in summer. I love them!!!
February 22, 2015
Rated 2 out of 5 by captainawesome defective door, still waiting service call
Door was awesome on install and looks super sharp. However, it has a spot in a seam where water has seeped through twice during heavy rain and wind. My initial contact with Milgard netted me an email on condensation, which this obviously was not (I had sent in pictures). I scheduled an appointment with a service guy for 2 months out (apparently they are very busy) from Milgard: they said they stopped by during the service window but I never saw them (and was sitting near the front door the entire time). I have re-scheduled 6 weeks out from last appointment and am currently waiting. Again. Overall I think the door is good, but can't confirm yet since it has an obvious flaw that hasn't been addressed yet.
February 18, 2015
Rated 4 out of 5 by rbright7 love the product
Several of our windows are not a good fit.....cold air is coming through the top, so a rep from Milgard came by; we are VERY UNSATISFIED with the timeliness of the service to correct this problem; we initiated our need for service in NOVEMBER and not until FEBRUARY 25th are we finally getting the problem lilkely corrected......Service is really awful! Product is great! HAVE two more windows on order and hoping they don't need post installation service!
February 18, 2015
Rated 4 out of 5 by Gizmo This product breakers and Milgard does not stand by the warranty
I have arm broken on one window for 3 months and have not been scheduled for repair. Severally calls. "Some one will call in a month" no one calls This is the second month. I am ready to pay someone to fix it and send Milgard the bill.
October 29, 2014