Rated 1 out of 5 by Ayne Your windows leak worse than the contractor grade windows they replaced.
The triple-paned double hung window leak around all of the seals. The "rubber" apparently is brittle in cold weather (temps lower than 28 degrees F). The wind blows right through them. The glass conducts the cold inside. There is no dead air insulation space between the 3rd pane and the other 2, all 3 are mounted in the same sash. The 3rd pane should have been in its own sash and track. All 3 of the panes were tinted which defeats the purpose of the low e glass. The windows also are not sound proof as triple-paned windows properly designed and constructed should be. Sound proofing is as important to be as the energy savings. The sliding glass windows also leak around the seals for the same reason as the double hungs. I am very dissatisfied and expect Milgard to either fix the problems or replace these windows with something that is sound proof, energy efficient, as well as attractive.
November 27, 2015
Rated 5 out of 5 by BHXxxxxxxxxxxx Very pleased
Being retired from the resort business I tend to have pretty high standards on products and installation. I am very satisfied with the Milgard product. The house looks totally complete now.
November 20, 2015
Rated 5 out of 5 by Sue1 Great Product/Company
Love the door, solid door. Also great company to work with, very nice and respectful
October 22, 2015
Rated 5 out of 5 by RobRoy Very attractive, well-insulated, and solidly-built.
We purchased 3 Milgard Essence casement windows and one custom 8' sliding glass door. They were just installed on Sep. 4, 2015, and so far, meet all of our expectations. They are very attractive both inside #stained wood# and outside #white coating#. The satin-nickel finished hardware is attractive. They are well-insulated and have a nice tight fit. They are solidly-built, sturdy & strong. The glass is tempered and double-paned. Installation was straight-forward and easy.
September 4, 2015
Rated 1 out of 5 by Rick15 Exterior Handle corroded after only 2 years. Poor quality.
Exterior Handle corroded after only 2 years. Then I was told by the company that sold me the door that Milgard's warranty does not cover the handle. Was totally disappointed.
July 20, 2015
Rated 5 out of 5 by LJMP Worth the Money
We did a great deal of research and chose these doors because we preferred the fiberglass on the outside and the lifetime warranty. We live in Los Angeles, and also liked that the product is made locally.
It's a big expense, but one I expect to last 20+ years!
June 30, 2015
Rated 5 out of 5 by David55 Great product and great customer service
My client chose the Essence line of doors and windows for a renovation of their master bedroom and bathroom suite. They had purchased the Essence doors and windows before for previous renovations and were very pleased with the look, pricing and functionality. I installed all the new doors and windows and had a few issues. I called Milgard to schedule a service call. The serviceman arrived on time and was very knowledgeable about the product and also very helpful in getting resolve to the issues I had. I was very impressed with both service guys that came out.
April 14, 2015
Rated 5 out of 5 by DiRN Improved the look of an old house
The windows were installed with great care. They look beautiful. Hold in the heat and keep the room cool in summer. I love them!!!
February 22, 2015
Rated 4 out of 5 by rbright7 love the product
Several of our windows are not a good fit.....cold air is coming through the top, so a rep from Milgard came by; we are VERY UNSATISFIED with the timeliness of the service to correct this problem; we initiated our need for service in NOVEMBER and not until FEBRUARY 25th are we finally getting the problem lilkely corrected......Service is really awful! Product is great! HAVE two more windows on order and hoping they don't need post installation service!
February 18, 2015
Rated 5 out of 5 by wwgbert I am glad I have Essence windows
Having bought high end windows before and working as a contractor I can honestly say having these windows installed is very nice insurance that you will be taken care if you have any issues. I get compliments from neighbors I have never even meet before!
Thanks for the great service from a local Oregon company.
October 21, 2014
Rated 4 out of 5 by MWilliams Great windows. Many compliments from my neighbours
These are fantastic windows that look good inside and out. I'm very satisfied with the quality and the follow up support from Milgard. My only issue is the faulty screens which apparently have a manufacturing defect. The screens were replaced once by Milguard service but unfortunately the replacement screens have the same problem.
October 20, 2014
Rated 3 out of 5 by sierrawest Product not really what I expected although the windows are still quite nice.
The Milgard Essence gliders I purchased about 6 months ago have many negative issues relating to the design and construction of the individual units. I ordered my units triple pane as part of an energy retrofit for a home located in a cold climate. One issue is the seal design of the units because the weather stripping is incompletely installed and there are air leaks. While these windows were supplied to me at a materials cost of 1/4 the proposed materials cost of triple pane windows from Europe, I feel little or no attention to fabrication or design detail was made to make the gaskets and seals perform well for cold climates. Another issue relating to the construction is that the outside mullion covers, on every window, have curled up and pulled away from the mullion from exposure to the sun! Again, my climate is a cold climate therefore these mullions are unlikely to hold up in a hot climate. Factory applied chemical or mechanical adhesive would have prevented these mullion failures. Once the mullions pull open from the sun, air and water come directly inside, as if the window were just left open. Lastly, my windows were not assembled with the utmost care. By this I mean the factory applied exterior paint had many micro and mega scratches from being moved across the assembly table. The exteriors were not clean, there was fiberglass dust from cutting operations and sealant blemishes. On the inside, some of the pine had small dents or gauges from being dragged around during assembly at the factory. These windows needed work when they arrived, they were not ready for the process of staining the pine. If I paid for what was explained to me to be a fancy handmade new car and when the car was delivered full of scratches in the paint and other issues, I would be mad. That's all the bad stuff I have to say. These triple pane windows are quiet, hardly hear any noise from outside. The window hardware is very nice and the windows roll perfectly smoothly and lock with a wonderful "click". The factory workers did a great job selecting color matched pine for the interiors. Packaging for shipping was professional, with lots of layers of protection and handles had been installed to assist with moving these heavy triple pane windows. The product has good qualities and bad qualities. More attention should have been given to weather stripping these windows going into a cold climate. In the future I'm confident they'll get the design sorted out.
October 7, 2014
Rated 5 out of 5 by Jerbear Well designed window products
The guarentee is spsecial. When a window needed to be replaced becuase of leakage, it was done without delay with excellent service.
September 25, 2014
Rated 5 out of 5 by CLP12 Only the best from the best window company
I've been a Milgard customer since the late eighties, and when a minor problem arose (and not many# I would call Milgard customer service and with in a couple of weeks all taken care of. I'm sure if it were an emergency situation it would have been handled quickly with no fuss. Forward 32 years and having moved to an 1870's ranch house on 130 acres and starting a remodel on the two bedroom granny flat next door that we will move to and then start the remodel on the main house, window replacement considerations only went to one manufacture, MILGARD! We ordered the new Essence line windows in Cinnamon color and they are just what we wanted. When uncrating the windows #which they were packaged very well) I found a small slice in one of the screens and I called Milgard and it was handled. Next the main house and more Milgard Essence windows to match. Thanks Milgard for great products and Superior customer service.
September 2, 2014
Rated 3 out of 5 by Alex80 CAUTION - SmartTouch™ Lock is VERY LOUD!
We are in the middle of a remodel and recently installed seven Essence double hung windows with the SmartTouch™ lock throughout the house. The windows seem to be good in many respects but I am very dissatisfied with the locking system. It looks nice but the latch requires you to slam the window shut in order to close and lock it. It is far from ideal if anyone is asleep in the house when you need to close a window! And I'm not confident that either my daughter or grandmother will be able to operate them at all, given that a fair amount of elbow grease is required in the slam closing process. I'm sorry to report that with the trim yet to be installed on the new windows, we're already saving money for new sashes.
Except for this locking system, I think we would recommend these windows.
August 25, 2014
Rated 4 out of 5 by ouroldhouse pretty good, but could use inprovement
I have 13 essence double hung windows and some awning and picture windows in my home. The overall use and durability has been good. However, they just feel like not a very refined design. The spoon lock hits the upper casing/stop. It leaves a dent in the painted wood. Ths original double hungs have a nice brass stop to prevent this. The fitment of the interior wood is ok. These windows all are snap together, thus painted joints crack. The casing seem kind of thick compared to other windows. However, I shopped lots of different windows before buying these and even though I liked other windows more the overall value made me choose the milgard essence. Nonetheless, a little better engineering would have really made this window shine compared to others. Milgard customer service has been great. I had one of the lower sash slide pins break while cleaning them. Milgard came right out and fixed it. These was a little inclusion in the casting. I think this was an exception none of my other windows have had any issues.
June 18, 2014
Rated 4 out of 5 by Ukulelecrazy The winows look great in my house, they are just what I wanted and expected.
So far, so good. I have only had the windows for two days.
June 5, 2014
Rated 3 out of 5 by unfortunate poor qualitiy
Poor qualitiy review before window was shipped. Insulllation has pulled loose from bottom of window. How does a home owner fix that after installation. Very unhappy.
April 24, 2014
Rated 5 out of 5 by captainawesome Excellent product, excellent installation
I had Milgard Essence windows installed by Energy Guard (based in Newberg, OR). I have an old (1900 built) house that has several features, among them walls significantly out of level and decorative moulding. While professional and courteous (as expected), the installation crew was outstanding, making a couple last minute accommodations for things we had re-thought and getting windows to fit and work in the spaces provided (even the ones that were over an inch out of level in 6 feet of run). The windows are superb, and we couldn't have asked for better installation: both are highly recommended!
April 20, 2014
Rated 4 out of 5 by AmyJ Beautiful Doors
These outswing French Doors are beautiful. Make sure to get specifics on operable sidelights and screens. We were told sidelight screens were included but apparently they are not.
November 14, 2013
Rated 4 out of 5 by RichT Excellent Cusomter Service
I had a problem with window closing after 9 years of use. The rep David Vargas came out and determine the problem right away with professional knowledge and insight.
I highly recommend using Milgard's and will buy their product again.
November 5, 2013
Rated 5 out of 5 by OLConstruction Fantastic product
Milgards products are top notch!
We have been installing Milgard windows and doors for 10 years.
Never had a problem with Milgards products they are simple to install and extremely well made!
My clients love the warranty.
Northern California Contractor
October 5, 2013
Rated 3 out of 5 by CG123 Cloudy again
The people at Milgard have all been great. The person I scheduled installation with and the guy who came to install were very nice and courteous; however, a large number of the replacement windows that were installed, less than 2 months ago, have already clouded up again. I will have to call those nice people again.
September 29, 2013
Rated 5 out of 5 by tegster Glider Window Review -- Smoothly operational
Our Essence Glider windows are fantastic. We love the one-touch automatic locking feature that comes with Essence. We love that Essence has the special chamber in case of outside water that keeps our interior wood frames dry. The windows are very solid and close smoothly. We could not be happier with them.
Also, we highly recommend the Pure View screen upgrade option since you cannot see the screen at all. Recommended especially for windows you spend a lot of time in front of with a view. They are delicate and were damaged on install but now that we have them replaced are fantastic.
September 20, 2013
Rated 4 out of 5 by tegster Essence Casement Windows -- very nice could use slight improvement
We love having casement windows--check with the installer to have all open same wall same direction to catch air flow better. These make for a nicer view since there is no middle bar. I am disappointed in the hardware latch though since it is of a plastic nature (seemingly not nearly as durable as our other brand casements) and seems like it could crack over time. We love the Milgard lifetime warranty though so that should this happen we expect we can get it replaced easily.
September 20, 2013
Rated 5 out of 5 by tegster We love our double hung windows
The Essence Series double hung windows are awesome. I am so glad we did not go with a single hung. We appreciate the flexibility to open our windows from the top and the bottom to allow fresh air and the windows can be easily unlocked and tilted inward for easier cleaning. A fantastic buying decision. We are also glad that we went with the Essence series since the self locking, one click lock response is very assuring and easy for windows to be open. I like how because of this feature our daughter can open it in case she would need to exit in an emergency as well.
September 20, 2013
Rated 4 out of 5 by Don66 Window hardware could be better
We ordered a picture window with a casement window on each side to replace an old single pane aluminum window assembly in our living room. The windows were unfinished douglas fir. The overall quality of the window assembly is adequate, but we had a few surprises. Some parts of the window (the side of the window that covers the casement latches) are not solid wood, but are a thin veneer over fiberglass. The window latches and the trim around the latches look like metal, but are plastic, as are the covers for the casement cranks. We discovered this when the plastic latch and trim on one of the two casement windows broke right after installation. The folks that sold us the window said that Milgard would send replacements, but we haven't received them yet.
On a separate note, Milgard doesn't provide much information about finishing the wood window. Some of the wood components are fairly difficult to access for finishing The company seems to focus primarily on architects and contractors.
Overall we are happy with the look and operation of the windows but wonder if another brand of wood window would have been a better choice.
September 18, 2013
Rated 5 out of 5 by MikeM46 Dependable company great product
I have been buying Milgard windows for 30 years for new construction and remodel projects. The look and utility is excellent. I trust the product and trust the companyl
September 11, 2013
Rated 5 out of 5 by piasimo I am so pleased with Milgard product, their service and warranty.
although it was difficult to communicate via email and limited phone call, i received the best service and replacement of all troubled areas relating to windows throughout my home. thank you to the customer service call center, to the workers and all involved to assist me with my windows!
September 10, 2013
Rated 2 out of 5 by PeterD53 This product is difficult to use
I find closing and latching this door hard to operate. Moving the handle up to latch the door securely is awkward for both my wife and me. It is not intuitive to first time users, guest.
September 10, 2013