Rated 5 out of 5 by Bang New, hoping its a good product
Will let you know how much I like the window after 4 seasons. So far so good.
September 4, 2015
Rated 1 out of 5 by Navywife Not happy
Very very disappointed in the glass shelf. In the picture it looks like it has a white encasement BUT it does not. The glass itself is very thin and if you touch it it will shake. Not too sure if I will be able to put light weight items on it. If I had to do it all over again I would NOT select this window.
August 31, 2015
Rated 5 out of 5
by PeeJay This product is as beautiful as practical
This year we discovered that the bottom of our existing oaken garden window was sagging to the extent that it had not only opened up seams to the outside air, but also a water leak at the interface of the window top with the wall.
After considerable "homework," we selected the Milgard Garden Window with the assistance of the local Milgard dealer/installer, Santa Clarita Valley Glassworks. We were instantly impressed with the construction of the window and the simplified ventilation at the sides (as opposed to hand cranks) and the adjustable full length shelf.
We were further impressed with the considerable time spent by Christian of SCV Glassworks at our home and straight answers to questions about matching the Milgard Garden Window to the existing window location.
The installation went very smoothly, taking less than a day for removal and replacement, and looks much better than the existing window ever did.
May 19, 2015
Rated 5 out of 5 by Ray19 Recommend better retailers of Milgard products
The window itself is absolutely gorgeous. My issue is with the customer service by your recommended retailer. When I submitted a request for a quote for a garden window you said Roadrunner Glass in Fremont, CA would be in touch with me. After being contacted by them and telling them I had my own installer they didn't even bother to give me a price on the window. So. if they don't get the install they don't care about selling the window? Great policy. If I were Milgard, I'd dump these people and find another distributor pronto.
May 2, 2015
Rated 5 out of 5 by DDDC Replaced an old and leaking garden window with a new Milgard garden window.
We cannot speak highly enough of Leslie, Mike, Manuel and Ozzie, with Puget Sound Window & Door Inc. and how pleased we are with the new garden window and the professional way it was installed. The care and expertise shown in the removal of the old garden window, the modification of the trim work and installation of the new garden window were quite impressive. We have nothing but praise for Leslie; she came out and took the initial measurements and handled the sale, for Mike, who followed up and completed the critical measure and for Manuel and Ozzie, they did the installation work, they were kind, skilled and perfectly in sync working with one another.
We have had many projects done over the years and found Puget Sound Window & Door Inc., to be a remarkable company to work with. The truly respectful, caring and thoughtful way that they interacted with us and the perfection of the service and quality of the window went above and beyond our expectations. We would not hesitate in the least to recommend them to anyone interested in window replacement or repair.
A job well done, just doesn't say enough!
D. Winslow & D. Combs
September 18, 2014
Rated 3 out of 5 by Yeppa Shelf supports deflect
We are very happy with our garden window appearance which was installed a month ago.however the top shelf deflects about 1/4" on a 48" shelf span with 10#'s placed mid span. The installer even bent the support and put a 3/8" crown in it but it flattened out just with the weight of the glass shelf. My old garden window which was 35 years old didn't have this problem. After spending about $1200 on this window we feel that the shelf glass supports are misdesigned. So far milgard warranty/service hasn't offered a fix.
July 23, 2014
Rated 4 out of 5 by 7654321 window repaired
I called for service and your crew came out and changed out the window which seal had failed.
You came for a recheck on my request and pointed out a problem for me which was unrelated to the window change out in how I had made the supports for the garden Window. I was blocking the weep hole which is on the bottom.
Thanks for the help,
March 6, 2014