Rated 1 out of 5 by Lynn3 TUSCANY SERIES PATIO DOOR SCREEN HANDLES
Worst handles on the locking screen. Tight upon install, first use wiggles no tension at top then to lock requires som pressure. Got locked out of my own home the other day the first time I used it!
Then two days later got locked out of the other one that the lock handle seemed tight.
As soon as it happened it is wiggly too. HORRIBLE LACK OF WORKMANSHIP.
Contractor can't figure it out!
Any help here?
Rating reflects only opinion of screens, I pd extra for extra thick glass and the doors and windows are lovely and easy to operate but all the screens are shoddy and cheaply made!
March 17, 2014
Rated 5 out of 5 by SandyCross I'm absolutely thrilled with Milgard! Exceptional products AND customer service!
If you're considering new windows or sliding doors, you've come to the right place. I had a Milgard sliding patio door installed, and soon after I happened to noticed a small flaw in the glass near the top of the door. I think it's called a "dimple" and it was about the size of a pencil eraser, maybe smaller. At any rate, I totally expected to get the run-around (especially after reading nightmarish reviews from people who had made the mistake of going with a different company - won't mention names, but one in particular rhymes with Della) but I called to report it anyway. I had searched online to find out more about this flaw in the glass, but couldn't find anything at all so I wasn't sure if it was just a cosmetic thing, or if it could cause a problem down the road, such as an actual crack during severe weather or what have you. The next day, Jake from Milgard called and said they would send someone out to make it right, and that's exactly what they did - they replaced the glass! I asked the repair man if it would have become a safety hazard, and he said no, it was only cosmetic. I felt bad for having him come out and do all that work for just a very small flaw (if I had been just an inch shorter, I never would have even noticed it! It wasn't a big deal!) and he said, "No, don't feel bad! It was a defect and we needed to fix it. Now you're set." Wow!!! Who has that kind of customer service these days?! I think we all know that no matter how exceptional a company is, once in a while there is going to be a problem. The difference is how the company address the issue, and Milgard passes that test with flying colors to say the least. My patio door is simply fabulous. It's the Tuscany series with the triple glazing and Argon gas with the low-E coating. I'm really amazed at the reduction in noise compared to our original door, and it slides so easily. The first night the door was in place, it was obvious it was making a HUGE difference as far as keeping the cold out. Even when the wind really kicked up, there wasn't even a slight draft or anything. I could put my had on the glass and it was just slightly cool, which was amazing because it was snowing outside. It might as well have been a brick wall for the amount of cold that made it into the house. With our old door we would have had frost on the inside of the glass, we would have heard the wind blowing,and the living room would have been very cold and drafty. We are having all our windows replaced, but just a couple at a time because money is so tight, and I can tell you that even if another company said they could "guarantee" me the exact same windows for a fraction of the price, I'd turn them down and stay with Milgard. Really, they ARE the best. I hope they'll end up expanding their product line and making entry doors or maybe sky lights one of these days, because I'll be the first in line.
March 14, 2014
Rated 5 out of 5 by OregonNative Absolutely love them!
These windows were an investment for our retirement. We know we will never have to deal with any window issues again, thanks to the Milgard warranty and reputation. We wish we had used Milgard on our last home instead of another, now out of business, company. Our local dealer, Johnson Home Improvement, and installer were the absolute best in the business..
March 9, 2014
Rated 4 out of 5 by Remod Easy to open
WE replaced 29 original aluminum windows. The Tuscany windows look nice and are easy to open.
February 19, 2014
Rated 5 out of 5 by Phil1756 Windows
The windows went in great. I don't think I will have any problems with air or water leaks and am really glad I purchased these.
Problems: One of the windows did not have the external simulated grid installed. Somehow the factory missed that. We are still waiting for that to be fixed. Also, the the packaging was fixed so strongly to the sill that we bent the sill when we were taking it off, even though we were very careful about it. One of the sills arrived bent, but it was small so we just went ahead and installed the window as we were running behind sch.
I ordered single hung windows. I really wish the single hung type allowed the window to swing open so that I would be able to clean it without having to take off the screen.
Also interesting to note: The program that Milgard has the supplier use to quote the windows is really good in that it is easy to use and gives you a little picture of what you are ordering. It means that the supplier's sale person will use it over another manufacturer's quoting program (which is harder to use).
February 17, 2014
Rated 2 out of 5 by darkhorse707 Quality is getting poorer , There is no QC in your end since every order that I got has some issues!
Window latches are not lined up in most of my order that I purchased. I am a General Con and It is frustrating to deal with product that you assumed to be the best but end up disappointed since its recurring issues.
Needs better QC of finish product!
February 14, 2014
Rated 2 out of 5 by Benson Problems with 2 Tuscany Retrofit Windows
I bought 2 retro fit Tuscany windows. Last year while raining, water got inside the lower window seam of one window and had to be replaced. Now this year, that same window appears to have a small pinhole in the plastic track that collects water. It has a small leak in the end of the track. It is now leaking water a drip at a time when raining and now drips onto my window sill.
My second window does not leak water, but does let in a strong draft near the bottom of the window track. My contractor noticed a 2 small holes near the bottom middle of the window where there is some of kind of a narrow plastic stripping.
Am having Milguard come back again for the second year in a row.
I am disappointed with the quality of these 2 windows for the price I paid.
February 8, 2014
Rated 1 out of 5 by Disappointed1234 Quality control issue
We bought whole new windows for entire house. We noticed all the slider windows will not glide smoothly and lock. When the technician came out to inspect, he found out the bottom slider track were all broken and the piece fell inside the Window. Also, one of the plastic wedge piece on the vent stop came broken. How can this happen? They are brand new windows? Milgard needs to work on quality control. Since the windows were delivered with protective cardboard around the framing and wrapped with plastic, we did not catch this until windows went up. It took 2 weeks for the tech to come out and we have to wait another 2 weeks for the parts to arrive. We are not happy about not being able to lock the windows. Oh, another thing, when we asked if someone can come out right away, we were told to put a stick on the track?!?
February 6, 2014
Rated 4 out of 5 by crashmaster House is much warmer and more comfortable.
Our windows have been in for about a month, and there is a noticeable difference in the comfort of our house. We replaced all of our large single pane, as well as older double paned aluminum frame windows. I was leery what vinyl windows would look like in my house, but am pleased with the clean, bright appearance.
January 28, 2014
Rated 4 out of 5 by ErnieN Windows good, labels bad
The windows are well engineered but they come with labels stuck all over them. The glue from the labels is almost impossible to remove. After alcohol, and razor blades the windows remain streaky. Seems like Milgard sabotages its own product.
January 23, 2014
Rated 5 out of 5 by LApuppygirl What a difference my new Milgard windows make!
I recently moved back to the home my parents built in 1959. I replaced the three very large aluminum, single pane wind out windows (that face west & get the hot afternoon sun in Southern California) that were installed when they built the house. The SunCoatMAX® has already made a huge difference in the temperature of those rooms in the afternoons & evenings. I can’t feel the heat when I’m sitting by the windows like I could before. The windows slide & lock with just one hand so effortlessly & automatic with the SmartTouch® locks & I feel very safe with these locks on my bedroom windows.
The night of the installation a fire engine went by with lights & sirens (happens at least 3-8 times per week) I was still awake & barely heard the sirens - it was so quiet I don't think it would have woken me up if I had been sleeping. Then two days after the installation it was trash day & for the first time ever while sleeping in this house, I didn't wake up from the noise of the trash trucks (they start pretty early) right outside my windows emptying trash cans on both sides of the street. The sound barrier is amazing.
When my friends first saw the windows they asked why I didn't order screens - LOL – PureView® is really true view! Not only have they made the three rooms more comfortable to be in but they are beautiful both inside and out. The windows have only been installed one week and we have already received so many compliments (we live on a corner with lots of people walking dogs & jogging by.)
Even with all the holidays in December I was still able to have my windows installed within 30 days! Luckily I have my windows for our 88° January – they have already been put to the test.
I have already told many friends how happy I am with my new Milgard windows & will continue to do so. I will be adding more Milgard Tuscany windows as I continue the renovations on my childhood home!
Thank you Milgard!
January 23, 2014
Rated 4 out of 5 by Sunkist Product made home quieter
The vinyl clad double pane made house very quiet and reduced our heating bill. My only complaint is 2 of the windows developed air leaks after 5 years of use and clouded up so badly we had to have Milgard replace them. We had 8 windows and 1 slider installed and 2 failed out of the 9 total installed.
January 20, 2014
Rated 5 out of 5 by Oooo Huge difference!
Jan 2014. Had 11 original 1949 wood windows replaced with the single hung tuscany line. What a huge difference in overall appearance from inside and from curb. Much more light coming into house now and much less noise. Installer did great job and completed project in less than a full working day. Love these windows so far and plan on replacing more in another house. Glad I paid a little extra $ for the thicker Tuscany line vs. the Styleline.
January 18, 2014
Rated 5 out of 5 by Matteck Good WIndows
This is never fair to rate the windows right after they are installed. I need to give them at least a year. Nonetheless, for vinyl windows these seem to be excellent. Again, it's only been about 2 weeks. Remember, when it comes down to it, installation is everything. The windows may be good, but the installer makes or breaks the overall quality and appearance. If window sales people brought one of their installers to the sales pitch, it would seem kind of silly, but really that would be ideal. Our installers were good.
We had some very good aluminum windows. Many of them had broken seals in the double pane. They were a bear for the installers to remove so it took considerable longer to complete the entire job. The new Tuscany windows seem quieter and warmer. I have no measurements to back this up. Overall we are happy.
January 11, 2014
Rated 5 out of 5 by F4Flyer After 33 years it was time for new Windows.
We looked at Milgard at Lowes. Initially we wanted the Anderson triple pane with blinds in-between the glass. A year of soon, and again soon, they are still in the works. This led us to looking seriously at Milgard and other brands. Milgard won.
We have single hung windows, X-O Window Sliders, two sizes of patio sliders, and two very large picture windows above X-O-X bases. All look great and had no flaws.
Diversified Glass was the deciding factor. Tim was just so down to Earth. Installation was meticulous and we were left with a very satisfied feeling about this purchase.
Previously, we had a high pressure sales/ Hero Program pitch from another company. Nice product but way, way over priced and tied to an 11% Hero Loan that added up to $43,000 after ten years.
Milgard is well served by Tim and his company, Diversified Glass in Hesperia CA.
January 10, 2014
Rated 5 out of 5 by JABLMB easy to open and close, quite, keeps house cool.
I had a total of 15 windows replaced as new construction with Milgards tuscany line. They are very nice looking. I ordered the grids in mine and the sun coat max. They Really help to keep out the noise of nearby construction, cars etc...Big difference! My Southern California home get full sun all day long. The sun coat max has huge difference in the temperature inside my home. I'm really glad I paid extra for that feature.
The windows open easily with one hand, and I really like that they automatically lock when closed.
Very happy with my decision to purchase Milgard's Tuscany series windows.
January 8, 2014
Rated 5 out of 5 by Buzz65 Easy to clean exterior glass
Absolutely a perfect choice window replacement and I would recommend with no reservations.
January 7, 2014
Rated 5 out of 5 by blank Great visability.
Ease of use. It glides and is far superior to the door originally installed by the builder.
January 1, 2014
Rated 3 out of 5 by RetiredV Windows and sliding door locks
One word....FAULTY!!! VERY disappointed with the locking mechanisms. We had them installed over a year ago. Could be the contractor did not install properly for the slider door, but the windows are all pre-assembled and yet were still faulty. The window locks are rocker locks and on the slider door is a flush-mount lock.
December 29, 2013
Rated 5 out of 5 by Fred2073 Extremely pleased with the windows and doors
We are so glad we made the Milgard choice. The people at A New View were very pleasant, knowledgeable, and helpful. The installers did a great job and were very professional. We noticed a major difference in the temperature consistency right away and our furnace is rarely running. The doors are great and gave our house a beautiful look. We love the windows.
December 13, 2013
Rated 5 out of 5 by SunCityWest Great windows
Great insulation, easy open and close. Easy screen removal for cleaning.
December 6, 2013
Rated 2 out of 5
by darlink Very disappointed
I'm very disappointed with the craftsmanship of these windows. They have very rough, sharp edges that could and should have been filed down. They look like they were just cut and left with some still with shavings still attached. You would think with high end windows more care would go into making sure they are not going to cut someone opening them. I'm very upset especially knowing that these are made locally.
November 14, 2013
Rated 5 out of 5 by Puch The product brings the outside in
Considerable demolition to install 8x8 slider. It replaced a 3 foot door and a 56" x70' window, It has totally provided double the light into our family room and because of its efficiency rating has not increased SUN HEAT. We have previously had Anderson doors, but this was as good 1/2 the price
November 6, 2013
Rated 3 out of 5 by lwatson poor quality control
3 of our installed windows would not close correctly due to being out of square. All hsd to be dissasembeled and re-squared. Installed skylight seems to have smears internally that are very visible when the sun hits at a certain angle. I have tried cleaning the glass three times but the problem is definately sandwiched between the panes. Not happy about it but also am afraid to have it removed as the roofer did a great job sealing the skylight. Overall not happy but they have fixed the window problems.
October 31, 2013
Rated 5 out of 5 by Aqufishfan Review door and windows
I have purchased installed 11 windows and one three panels slide door. Overall quantity is good. The only drawback is the quality of slide screen door. The door is failed to close smoothly. The bottom wheels were broken three months into operation.
October 29, 2013
Rated 5 out of 5 by angierox4 Gorgeous Windows
Super classy and easy snap lock feature is awesome!
October 28, 2013
Rated 5 out of 5 by Philyboy13 Buy it again...and we did
This was our second purchase of the Tuscany series windows. We previously did Tuscany series replacement windows and when we decided to add onto our house the decision on what to put in was easy. The windows are solidly built but open with ease. The locking mechanism on the windows help my wife feel safe when I'm not home knowing someone isn't going to pick the lock and crawl in unannounced. The vent blocks also give some comfort on those nights we just want some fresh air without risking security.
October 24, 2013
Rated 4 out of 5 Excellent
Windows not only look great but are easy to open, close and clean.
Love my windows.
October 4, 2013
Rated 4 out of 5 by SheriPi70 A few problems
Since the window was installed in June 2012, we have had Milgard out twice to repair the window including having two "clips" (not sure what they're called) installed that were left off at installation. We now have a problem with the lower window locking properly as the upper window pane drops down slightly when you close the lower half which doesn't allow the window to lock.
Other then the above, we have been happy with our new windows including this one. Small problems happen but Milgard has been quick to repair and we appreciate that. This is just one window of the 12 we had installed and the only one with a problem. Would use Milgard again and recommend them to others.
October 1, 2013
Rated 5 out of 5 by BFinTempe Our Milgard windows
Our Milgard Tuscany windows are high-quality and stylish, yet simple. We immediately noticed a decrease in street noise and an increase in room comfort.
September 27, 2013