Rated 5 out of 5 by 4everjones Very Good - Stand behind the warranty - Tuscany Windows
We purchase Tuscany windows and through no fault of ours the largest front window caught a flying rock. I called and spoke with Moses at Milgard customer service. He was great! We share address and other details but were not done when my cell phone died. He carried on without me and two days later a Milgard rep was at my house looking over the situation. A few weeks later, I had a window replacement installed. Everything was left clean, no damage to the freshly painted window casement and sills and everything was left clean and tidy. This is the best I could hope for. Would I buy Tuscany windows again - yes I would and yes I have.
August 31, 2014
Rated 5 out of 5 by Paguito excellent
Quotation & installation of 8 windows and 1 patio door were completed on time. the crews (3) acted very professional. We have 1 window & 1 patio door need to replace in the future. Definitely we'll go for the same product (Preferred Windows & Doors, Riverside, Ca).
August 30, 2014
Rated 5 out of 5 by Kathy4 Nice and quiet windows
We are very happy with our new windows. Very quiet and slide very easily.
Look very nice and are strong and firm. Can't wait for winter to see how they match up with the winter cold. The office is very friendly and very easy to get a person to talk to every time. Very professional.
Thank you. :)
August 28, 2014
Rated 5 out of 5 by mrpkguy Looks like we made the right decision!
In researching purchasing vinyl indows, we first polled our friends who had installed new windows and all were pleased with their Milgard Windows and their customer service when ever there was a problem. So we visited the Milgard showroom at their manufacturing facility in Simi Valley and their web site as well .
The reviews we read from those who purchased Milgard windows were very encouraging so we went ahead and had them installed and so far are happy with their appearance and operation. it appears that we made the right decision.
August 21, 2014
Rated 5 out of 5 by Whizwatkins Great product for the money
Love the product - service techs and installers were really great to work with! When we build again, we will defiantly use Milgard!
August 19, 2014
Rated 5 out of 5 by Lonzo They make the house look better and feel better.
I love the inside lock so you keep the windows safely open at night. Windows are beautiful.
August 8, 2014
Rated 5 out of 5 by T1234 Major Improvement over Original Windows
Air conditioning is working a lot less. House is much quieter. Windows look great. Milgard was able to manufacture a very large (over 10') custom window for our study.
August 6, 2014
Rated 5 out of 5 by Bridgy The product is easy to use and very easy to keep clean looking.
The windows are great and they look good. They are easy to move and I like the locking mechanism. They are much easier to keep clean. They seem to keep the outside noise down and the hot air out. They seal close nicely. The price is right too.
August 5, 2014
Rated 5 out of 5 by Mima The guarantee is incredible.
Not only did the window really upgrade the front of the house, but when an issue developed after 10 years, this company immediately fixed the problem. Some fogging had occurred between the panes of the center panel, and the representative was out within two days to replace the panel. He was courteous and professional, and we were amazed to have this kind of quality assurance from a company.
July 25, 2014
Rated 5 out of 5 by mary5 ease of use, beautiful lines
We have already had compliments on the windows. We really are enjoying that the house stays cooler this summer, as weather is intensely warm at this time of year. We haven't had the usual glare and hot windows. We expect to see a savings on our electric bill this summer.
July 23, 2014
Rated 5 out of 5 by Oriolejim Great product
Very happy with the operation of the doors. Very good look for our house. The blinds inside the glass are just outstanding. No cleaning and they operate great. Really upgraded the look of our house.
July 15, 2014
Rated 5 out of 5 by CHRIS66 GREAT PRODUCT/GREAT QUALITY FOR THE PRICE
JUST INSTALLED ALL NEW TUSCANY SERIES VINYL REPLACEMENT WINDOWS AND SLIDING GLASS DOOR, I WAS VERY IMPRESSED WITH THE QUALITY AND EXACT FIT ON MY HOME. THEY WERE MANUFACTURED TO FIT MY EXACT MEASURMENTS AND REQUIRED VERY LITTLE STUCCO PATCHING ON OUT SIDE. NOT TO MENTION THE FACT THAT THEY MAKE MY 60 YEAR OLD HOUSE LOOK NEW. THE NOISE REDUCTION FROM OUTSIDE IS OUTSTANDING AND I HAVE ALSO NOTICED A DIFFRENCE IN HOW MUCH LESS MY AC SYSTEM HAS TO WORK TO COOL THE HOUSE AND KEEP IT COOL. I WOULD RECOMMEND THESE WINDOWS TO ANY ONE LOOKING FOR REPLACEMENT WINDOWS FOR THIER HOUSE, ESPECIALLY IF YOU LIVE NEAR A PARK OR A NOISEY STREET. ALSO THE QUALITY IS SUPURB, THE WINDOWS SLIDE VERY EASILY BUT STILL FEEL SOLID.
July 15, 2014
Rated 5 out of 5
by RealtorGuy Best window I have ever owned.
I have had 6 new homes in my life, and the Milgard Tuscany SH units are the finest windows I have ever experienced. They are attractive, tight, quiet, and the mechanism work flawlessly. Living in Minnesota, windows are extremely important - we get 100 above and 50 below temps.
June 28, 2014
Rated 2 out of 5 by HJCdjc Windows are good/paint applied on exterior was a poor job.
The windows were custom size Tuscany double hung to fit existing window opening. Windows were fine but the exterior bronze paint job was poor. One window was not totally painted, most had overspray on the white interior opening and there we're paint runs. Need better quality control on the paint. Don't know if I would recommend painted windows to future clients.
June 25, 2014
Rated 3 out of 5 by leon940 comments re: 20 Milgard Tuscanny windows installed in Sept 2010
Biggest complaint: 9 of 20 screens developed crud (rust? paint defect?) beneath paint
(1 window destined for attic never installed due to city diss-allowed)
6 of 20 screens are "warped" require great effort to install / remove w/o damage
Most screen corners are not "rigid" indicating poor fabrication / workmanship
16 of 80 little rubber button self adhesive spacer window channel guides fell off, so far
water "drain slits" fill up with dust & outdoors debris causing channel puddle when it rains (live So Calif near beach W.Torrance, seldom rains) but it is in dry times crud accumulates
I miss former spacious inside ledge space for nick-knacks, lost converting from previous framed originals of Wood (all were vertical double hung, which I prefer for flow around air ventilation ) & Aluminum (all horiz with spacious ledges & fullest viewing area), the replacement vinyl window see through area is much reduced due to the 4 edge extra wide vinyl border glass supports
(unless old opening modified, reframe to increase by ~2" on ea of 4 sides ,i.e. lost 4" horizontal & 4" vertical glass viewing area)
I qualified & applied for a $475 Milgard rebate, but received only $200, with no explanation offered after several calls + note from the place I'd made purchase, I eventually gave up. I asked for rebate for 19 ea x $25 ea =$475 (for 19 of 20 purchased 20th "bonus" from store)
While displeased with these problems,
the windows do serve their purpose and were initially deemed cost effective in my retirement. (i.e. if you don't include having to replace 9 screens within a year)
The double panes effectively reduce noise and heat loss (high reflectivity coating on south windows)
June 24, 2014
Rated 5 out of 5 by janjohnson7453 Less Noise.
Cuts down on all outside noise including the neighbors noisy little dog. Can only barely hear planes overhead now & the lawn guys are no longer in our living room.
June 24, 2014
Rated 3 out of 5 by tammy63 Not sure if we are completely happy yet
Just had ours installed a few weeks ago and have the outside condensation as well. Also have water inside the windows on the track when it rains. It seems to go away on its own. If this is a feature of the windows we were not told this and are waiting to hear back from installers. Is it self draining or something?
June 23, 2014
Rated 1 out of 5 by nanfgh6 Very disappointed in outside condensation and appearance.
I had all of my windows replaced, and am quite disappointed. In the morning there is outside condensation on the windows. In order to see out clearly, I would need to go outside and wipe the windows each mornings. I don't have time to do so, and the windows get dirty.
In addition, the grey-brown color that I chose actually makes the house look cheap and plastic
June 19, 2014
Rated 2 out of 5 by rvernon Upgraded Style MUCH Better
We have 3 of these Tuscan-style slider doors in our house. The first two that were installed are the original series and are hard to slide and even harder to lock/unlock. My 10 year-old son sometimes cant even open the door. The newer/upgraded version is much better at sliding and a much easier locking mechanism. That goes for both the door itself as well as the screen door. I would highly recommend this (upgraded) one over the other.
June 19, 2014
Rated 5 out of 5 by Blondieee Great Windows and French Doors
I am really happy with the Milgard product: windows and French doors. They look terrific. They perform really well. I have not had to turn the AC on (down stairs) since I had the new windows installed. The temperature stays comfortable all day long (about 73) even when the temperatures push 90 outside. I got the highest rating for UV screening and temperature control. The windows were "retrofit" and just replaced my old 90's windows with no damage to the outside building structure after they were installed. My HOA archetectural commitee had to approve it all.
The only issue I had was with the installation. Three windows were not measured correctly and had to be reorderd. My kitchen French door would not close correctly so had to be replaced and then reworked once again. Not a Milgard problem. It was all issues with my installer. Milgard came to my rescue in the very, very end. I am happy now. All is well.
June 18, 2014
Rated 5 out of 5 by sierradan Excellent product, outstanding service.
The Tuscany series, with equal sight-lines, looks nice, and the windows operate well. When a couple of the windows needed adjustments, Milgard responded immediately. This is a quality product, backed for life by a Company that will be there if I need them.
June 17, 2014
Rated 3 out of 5 by JarekW Problems with quality control.
Some of the windows will be replaced. They were shipped without checking. The sliding windows are too short. That should not have ever happened.
June 15, 2014
Rated 3 out of 5 by Tomboysmom Locking is difficult
The doors are beautiful and they make my room look so much better but the locking park is not as easy as it could be. You really have to pull up on it. I feel that if I did this 20 times a day that it would break soon. This is for our french doors that swing in,
The sliding doors are on the other hand is perfect. I love them,I already recommended it to our friends who is looking.
June 8, 2014
Rated 5 out of 5 EXCELLENT PRODUCTS, EXPERTLY INSTALLED
My experience was tremendous throughout. The Milgard product line is outstanding and the dealer, Johnson Home Improvement, made the install a breeze. My home looks better, feels warmer and is much quieter than prior to replacement. Pricing was very fair and the savings on utility bills appears to average around 20%. I would recommend the duo of Milgard Products and Johnson Home Imp. to anyone considering a window / door project.
May 29, 2014
Rated 5 out of 5 by uwave Installed in new construction, and working well.
These windows were installed in our newly built home. We upgraded from the contractor's standard window (also Milgard) to the Tuscany series based on the warranty, features, and overall look of the Tuscany. We are glad we upgraded. We live in a windy area and the windows seal well and are quiet in windy conditions. This is our first experience with vinyl windows. I'm happy with them, and looking forward to years of service without any repainting!
May 22, 2014
Rated 3 out of 5 by GrandpaSquirrel Windows and doors just ok.
Atrium door. While the appearance is ok, have had service calls already. Also have concerns about the warranty. Nobody has given warranty specifics. Seems to keep heat out.
Slider doors. Seem to work ok and keep the heat out.
Windows. Work well and the house is cooler.
Overall, a 4 out of 5.
May 16, 2014
Rated 5 out of 5 by Ladymac1 This product has great quality & appearance
This product is solid and good looking. I was pleased to have white vinyl on the interior and espresso on the exterior. Now I want to change out all the windows. The soundproofing is amazing. Should offer great insulation for Tahoe winters and sun drenched summers.
May 15, 2014
Rated 5 out of 5 by cheggy1 Ease of use is great
Living with 25yr old jalousie windows these are wonderful improvement. Ease of cleaning-close tight reduce noise from the street-very impressive! Why did I fight my husband to buy these 2years ago. I now have to say "you were right".
May 9, 2014
Rated 5 out of 5 by Joyce55 The window looks great and are easy to operate.
The windows look great and are easy to operate. Our heating and cooling costs have gone down since we installed the windows.
May 8, 2014
Rated 5 out of 5 by mjpcal Two houses...46 Windows!!
We have used Milgard retrofit windows on two different California houses (San Diego and Eureka). 28 on one and 18 on the other. Windows are stylish, solid, well-made, energy efficient, and reasonably priced. Lifetime guarantee is great. Defective glass in one window replaced free-of-charge (three years after installation) in less than three weeks.
May 5, 2014