Old Town Glass
Ratings:
About us
Old Town Glass is Marin County’s Premier Window and Door Retailer. Whether you're in search of a new or replacement product, we have the aluminum, vinyl, wood, aluminum clad wood, fiberglass, or steel window or door that will be the perfect fit for your budget and style.
As a family owned and operated business we strive to provide the best service and the best product fit for our clients. We don’t have sales reps based on commission and our staff want to will work with you to achieve your goals. We frequently work with homeowners, contractors, architects, and designers to specify and supply products for their clients. Our installation crew, will work with a contractor’s staff, to install the more complex products that we offer.
Areas Served
Marin County, including Novato, San Rafael, Mill Valley, Tiburon, Belvedere, Sausalito, Ross, San Anselmo, Pt. Reyes, Bolinas, Stinson Beach, Lucas Valley. Sonoma County, San Francisco
Photo Gallery
Consumer Experience Rating
To earn the Showroom Diamond, the dealer must have a showroom with a minimum number of Milgard products on display.
1
To earn the Web-Site Diamond, the dealer must have their own Web-site with information about the Milgard products and the services they sell.
1
To earn the AAMA Certified Diamond, the dealers must have at least one member from each of their installation crews complete the AAMA Installation Masters training and pass the AAMA Certified Install test.
1
Address
700 Grant Avenue
Novato, CA 94947
United States
quote@otglass.com
Phone
Website
Hours
| Monday | 7:30am - 5:00pm |
|---|---|
| Tuesday | 7:30am - 5:00pm |
| Wednesday | 7:30am - 5:00pm |
| Thursday | 7:30am - 5:00pm |
| Friday | 7:30am - 5:00pm |
| Saturday | 9:00am - 3:00pm |
| Sunday | Closed |
Services
Essence Dealer
1
Free estimates
1
Has Showroom
1
MGWS Dealer
1
New construction
1
Offers installation
1
Awards
- California Licensed Contractor, CSLB 736844
- AAMA Installation Masters Trained Staff
- Marin Builder's Association Member
Old Town Glass Reviews
The information shown on this page is provided by your local Milgard Certified Dealer which is responsible for the content of and views expressed on this page. Milgard is not responsible for the accuracy of such content, and any views expressed do not necessarily represent the views of Milgard Windows & Doors.
For full dealer information and product availability, please contact your local Milgard Certified Dealer.
Old Town Glass is rated
out of
5 by
16.
Rated 5 out of
5
by
lcr227899 from
Great Company with Years of Experience
I have been working with Old Town Glass for years. They are a great company and seem to have a lot of knowledge on the products they sell.
I purchased all of my Milgard windows from them many years ago. But Every time I call they come out and look at what is going on with my windows and doors. They have taken care of my locks at no charge when they needed to be adjusted. Great Service!
I just found out Milgard is having them do their service work. This is wonderful to have a local company doing the service on my house. Having Old Town replace my glass has made the entire service experience much better. Old Town just completed my service and I can now see through my windows again.
Date published: 2016-09-01
Rated 5 out of
5
by
leezch from
Great Knowledge and Expertise
My Husband and I were looking for a company that could do almost everything for our remodel. We went visit quite a few Milgard dealers before we decided to purchase from Old Town. We chose Old Town Glass because their staff was very helpful and knowledgable.
They seemed to know all about the Milgard product and other items we asked for. We got our shower and mirrors from them as well.
We had them install for us and they explained the type of water proofing they were using and that they use pans under there doors.
We have worked with lots of contractors and never been explained any of this before.
Old Town Glass was very courteous and so great to work with.
Date published: 2016-07-23
Rated 1 out of
5
by
MMQhomeowner63 from
Terrible Experience All the Way Around and Getting Worse
Given Old Town’s incompetence and costly mistake and many other failures, we will be going elsewhere for our future window and door needs. Here is our story after spending over $11,000.00 with Old Town. We are remodeling an entire home in Marin where we recently moved. We extensively remodeled our prior home on the SF Peninsula using Milgard windows. We were very pleased with the supplier and Milgard – no problems whatsoever. When we moved to Marin, we reached out to Milgard to once again purchase windows. Milgard referred us to Old Town Glass in Novato, CA. We requested that Old Town come out and give us an estimate for a portion of the windows as we are doing the remodeling in stages. We received an estimate for the windows plus labor for installation by Old Town. While Old Town prices were competitive for the windows, its labor costs were significantly higher that anyone else from which we received quotes. Thus, we decided to purchase the windows without Old Town labor and looked to another contractor for the installation. When we were ready for the next phase, we again had Old Town come out and give us an estimate. We later purchased a Phantom screen system and had them install it. This is where our problems began. There were significant delays in receipt of the window orders which we could live with. They also seemed to have lost our screen order and the receipt and installation took much longer than originally promised. When the windows finally arrived, one window (which was supposed to be the same size as the first hall window) came in significantly larger than what it was supposed to be. In fact, it was about 6 inches longer than the existing window opening. As a result, we could not use the window as it was significantly taller than what would have worked even if we made the current opening larger. We would have made the opening larger if we could, but we would have been into the header and roof. Thus, the window was completely unusable and there was no other place to use it in the house. We went back to Old Town because they did the measurements. Not only did the owner refuse to speak with us after numerous requests, his staff repeatedly said it was all of our fault because we were solely responsible for measurements if we were not using Old Town for installation. Now, if it was a couple inches off, we could have dealt with the situation, but this window measurement was way off. We relied on Old Town as the expert to measure the windows accurately. We also could not believe that they would not work something out with us after ordering over $11,000.00 in windows from them and we were intending to place significant additional window and door orders from Old Town for our next phases of remodeling. Old Town refused to work with us. After some discussion with Milgard and our offer to financially participate in the purchase of a replacement window, Milgard helped negotiate a replacement window for half of the original cost. Milgard was essentially willing to sell the window to Old Town at a significantly reduced price and we were going to pay a significant sum. Thus, Old Town bore no financial loss in the situation.
Date published: 2016-04-04
Rated 2 out of
5
by
Marin101 from
Rude and Lazy
They have the worst customer service in Marin hands down. I got their number off of this site, called and made an appointment for a repair of our sliding door which was out of warranty. One screw came out from underneath the door. The guy was half an hour late, told me the repair will take 20 mins but I'll be charged for an hour ($150) and he doesn't have the parts (why did you show up without parts when I described the problem exactly over the phone), told me that they recommend replacing tracks (even though mine are working fine). The technician expressed dissatisfaction with driving "all the way" from the neighboring town (lol!). I said that's fine, please give me an estimate and I'll make a decision on the tracks later. The low estimate was $500 for the tracks. Plus the broken screw $150. The technician called the office and spoke for about 10 mins, while freely walking on my deck and observing the the construction down in the backyard, even though I don't remember inviting him to the deck. Lol! Then they made it clear to me that they aren't going to fix the door without having me replace the tracks. Both the technician and the office manager (Dave) announced like they were doing me a huge favor that they won't be charging me for the visit. That is when my jaw dropped and I reminded them that their estimates are free and they didn't do any work. When I made it clear I want the issue with the screw to be fixed first, they told me to find someone else.
I later called another company and mentioned replacement of the tracks and they told me that the tracks should NOT be touched unless they are not working properly.
Yelp reviews on this business account for 2 miserable stars. I wish I looked at Yelp first before contacting them.
L.S.
P.S. The site doesn't allow to save one star review so I was forced to check two stars. :)
Date published: 2015-10-17
Rated 5 out of
5
by
Rockon from
This family operated company is one of the best in Marin County.
We have used Old Town Glass for several years on quite a few projects including new construction and remodels. They have incredible service and knowledge of their products. We completely gutted an apartment building in San Rafael and used Milgard replacement windows. They are beautiful. The white vinyl finish and dual pane windows cleaned up the outside appearance of the building. It was built in the early 1900's, so the insulation improvement was substantial. The windows handle and move very smoothly with locking devices that make our tenants feel safer. We easily installed the windows and are very satisfied.
Date published: 2014-03-27
Rated 5 out of
5
by
GBode from
Who's Down With OTG!?
Yeah! You know me!!!
The entire staff at OTG is wonderful! Extremely helpful and knowledgeable. Hardworking, passionate, and detailed oriented, this family owned business is top-notch!
Thank you OTG for all your hard work and help!
Date published: 2014-03-26