WARRANTY Full Lifetime Canada 7-1-2010 to 10-31-2015
FULL LIFETIME WARRANTY
FOR AS LONG AS YOU OWN AND RESIDE IN YOUR HOME ON MILGARD PRODUCTS INSTALLED IN CANADA AFTER 12/01/09
Milgard Manufacturing Incorporated (“Milgard”) guarantees to the original consumer purchaser (“Original Purchaser”) of Milgard windows, doors or skylights (hereafter referred to as “Products”) installed in a single family home or a multi-family home unit (“Home”) by the builder as new construction or by the Original Purchaser as replacements that Milgard will repair or replace any such Milgard Products that are defective in materials or workmanship and will pay the costs of all parts and labor. If repair is not commercially practical or cannot timely be made, then Milgard will, at the Original Purchaser’s option, either replace any defective Milgard Products or refund the purchase price. Milgard reserves the right to modify or discontinue any of its Products. For the repair or replacement of modified or discontinued Products, Milgard will have the right to substitute current Products and components of equal quality and as similar in appearance as possible. For the repair of exterior painted surfaces that fail other than due to natural weathering, Milgard, at its option, will refinish, at its cost, the exterior painted surface to be similar in appearance to the original exterior surface.
This Warranty extends to the Original Purchaser of Milgard Products. The Warranty starts on the date of purchase of the Home as new construction or the installation of Milgard windows, doors or skylights in the Home as replacements (“Start Date”) and remains effective as long as the Original Purchaser owns and resides in the Home. In addition, if the Original Purchaser sells the home before ten (10) years has elapsed after the Start Date, Milgard will automatically extend full coverage under this Warranty to the new owner(s) of the Home and any subsequent owners, until the tenth
(10th) anniversary of the Start Date.
TERRITORY EXCEPTION TO FULL LIFETIME WARRANTY
The full lifetime warranty extends only to Products installed in Home’s located within a 100 kilometer radius of the Milgard certified dealer on the Canadian mainland from whom such Products were purchased (a “Certified Dealer Territory”). The Certified Dealer Territory applies to Vancouver Island, Gabriola Island, Salt Spring Island, Quadra Island, Denman Island, Pender Island, Kuper Island and Thetis Island in their entireties. Any Products installed in a Home located outside of the applicable Certified Dealer Territory have different warranty coverage as follows: Milgard will provide replacement parts with respect to such Products that are defective in materials and workmanship at no charge to the Original Purchaser for a period of five (5) years after Start Date. Labor is excluded from such coverage.
OTHER EXCEPTIONS TO FULL LIFETIME WARRANTY
The following products and services are not covered by Milgard’s full lifetime warranty and have the different warranty coverage specified below: Milgard will replace any window or door screen frame and mesh that is defective in materials or workmanship at no charge to the Original Purchaser (including parts and labor) for a period of two (2) years after Start Date. Milgard will replace any integrated blind that is defective in materials or workmanship at no charge to the Original Purchaser (including parts and labor) for a period of ten (10) years after Start Date. Milgard will replace the electric motor or basic drive unit of Milgard’s operable skylights that are defective in materials or workmanship at no charge to the Original Purchaser (including parts and labor) for a period of two (2) years after Start Date. Milgard will replace at no charge (parts and/or labor) stainless steel hardware that loses functionality in highly corrosive environments within two (2) years after the date of installation of the windows, doors or skylights as new construction or as replacements.
EXCLUSIONS FROM COVERAGE
This Warranty does not cover damage or defects relating to misuse, abuse, the use of applied tints or films, alterations including but not limited to customer-applied finishes, normal wear and tear, broken glass*, natural weathering of exterior finishes, acts of nature (e.g. fire, hurricane, etc.), building settling, structural failures of walls or foundations or improper installation, storage, or handling or failure to properly care for and maintain the Milgard Products (see the reverse side of this document for specific care and maintenance instructions or go to www.milgard.com). Normal wear, including discoloration, on hardware component finishes is not a defect and is not covered by this Warranty. Loss of functionality of hardware in highly corrosive environments, which includes any Home located within 3.5 kilometers of salt water is also excluded from coverage (except as provided for stainless hardware). For Milgard Products with argon or krypton gas-filled insulating glass, Milgard injects the gas at the time of manufacture. The gradual dissipation of inert gas may occur naturally over time and is not a defect. Other than gas loss due to seal failure, this warranty does not cover the gradual dissipation of inert gas or the amount of inert gas remaining in the Milgard Products at any time after manufacture. This Warranty does not apply to any Milgard Products that are installed in a Home that has a non-drainable EIFS or DEFS siding product. Milgard WoodCladTM and EssenceTM fiberglass windows may, as an option, be purchased with unfinished wood interior surfaces that must be finished prior to, or immediately after installation for maximum protection. Unfinished wood surfaces that experience water damage at the jobsite or are left unfinished after installation and become stained or damaged will not be considered as defective in materials and workmanship and are excluded from coverage under the terms of this Warranty.
LIMITATIONS ON REMEDIES
In no event will Milgard be liable for incidental or consequential damages (other than labor to repair or replace Products, screens or stainless steel hardware under this Warranty), whether based on breach of express or implied warranty, breach of contract, negligence, strict liability or any other legal theory.
COVERAGE FOR GLASS BREAKAGE
On Tuscany™, Ultra™, Essence™, and WoodClad™ product series only, the Full Lifetime Warranty will extend to glass breakage including tempered glass, unless attributable to acts of nature (e.g. fire, hurricane, etc.), civil disorder, building settling, structural failures of walls or foundations or improper installation, storage, or handling. Specialty glass (e.g. V-Groove, laminated glass and blinds in glass) is not covered by this glass breakage warranty.
To obtain service under this Warranty, contact us at 1-800-Milgard or access Milgard’s website at www.milgard.com. Please keep this certificate for your files.