Tuscany Series vinyl awning and casement windows
Tuscany Series vinyl awning and casement windows

Full Lifetime Warranty

Learn about our industry-leading warranty for your windows and doors

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"Imagine our surprise: after 17 years, Milgard replaced windows for free under the warranty." - Reno, NV

Our unique Full Lifetime Warranty is clear, easy to understand and comes with the best support in the industry. We’ll repair or replace any defect in materials or workmanship and will pay the costs of all parts and labor as long as the product purchaser is a homeowner.

Full Lifetime Warranty Details

  • Milgard will repair or replace any defect in materials or workmanship and will pay the costs of all parts and labor for as long as the purchaser owns his home.
  • This applies to residential products installed after 1/1/2012 in the U.S. and after 1/1/2011 in Canada. Some exclusions may apply.
  • Coverage extends 10 years from the install date of the original warranty to the successive owners, free of charge.

What products are covered?

  • The Milgard® Full Lifetime Warranty applies to windows and patio doors under the Tuscany® Series, Trinsic™ Series, Montecito® Series, Style Line® Series, Ultra™ Series, Essence Series® and Aluminum Series.
  • Glass Breakage Coverage is included on Tuscany® Series, Essence Series®, and Ultra™ Series products.
  • Moving Glass Wall Systems have a ten (10) year limited warranty.

How do I find my warranty?

  • Your Milgard Certified Dealer will provide you with a copy of your warranty completion of your window and patio door installation.
  • Be sure that you, or your Milgard Dealer, registers your warranty after the installation is complete so that we have your information on file if you ever need service.
  • If you still need a copy of your warranty, you can find it here.

Reviews

Service & Warranty

See All Reviews
Milgard Service is rated 4.6 out of 5 by 32780.
Rated 4 out of 5 by from We used the lifetime replacement guarantee After one appointment cancellation by Millard, we had six windows replaced by very polite and professional servicemen.
Date published: 2019-07-17
Rated 5 out of 5 by from Replacement experience #2 This is in regards to the second round of glass replacement. My first experience not so good but this time going so much better. Fast efficient service all except to pieces of tempered glass which takes longer to make.
Date published: 2019-07-17
Rated 5 out of 5 by from Excellent service from start to finish I had an issue with the sliding glass door. Moisture seeped in and fogged it in. Milguard stands behind their lifetime warranty for sure. It was replaced in about a month, even though it was quite a few years old.
Date published: 2019-07-12
Rated 5 out of 5 by from Sliding Screen Doors The doors and screens were installed as part of new construction. I had some issues with the sliding screen doors. The gentleman that came out adjusted some of them and said that one of the screens had to be replaced. A few weeks later he showed up and replaced the screen he could not adjust. I am impressed how Milgard stands behind the product. I will look for the same name on any future projects.
Date published: 2019-07-12
Rated 3 out of 5 by from Unit is TERRIBLE but service Tech was great. We are continuously disappointed in this large slider. We’ve had it serviced countless times from day one. Does not close easily, jams frequently, broken trim, locking mechanism have had screws come off leaving dangling parts, vapor lock does not provide a good seal. We can hear cars driving by, feel drafts and smell leaf blowing exhaust from the gardener. Millard Service said since the panels Are so big we can’t have a tight vapor lock if We want the handles to Completely meet and lock smoothly. (Don’t quite understand why we can’t have both?) In addition the Screen door doesn’t close properly and has fallen completely off more then once. If we hadn’t invested in pricey custom moulding trim on the inside as well as outside of the unit we would have it replaced without hesitation. It has been a headache from the moment it was installed and we sadly predict it will need chronic service calls. This first 1 1/2 years with this slider has been more then frustrating. It’s nice to look at but it’s function and quality are subpar. Believe it or not we avoid using it when ever possible. Sad.
Date published: 2019-07-10
Rated 5 out of 5 by from Prompt, Knowledgeable and Cleaned Up Afterwards Purchased a Milgard Patio Sliding door and the service crew that installed were absolutely top notch from beginning to end.
Date published: 2019-07-10
Rated 4 out of 5 by from Professional and Friendly Took a while to give Milgard what they needed to know about our windows so they could honor the lifetime warranty; however, once they had what they needed, we were able to schedule an appointment. The two men they sent were professional, friendly and quick at resolving our problems. Some of the casement windows’ crank handles weren’t working. The men replaced the mechanisms.
Date published: 2019-07-10
Rated 5 out of 5 by from Window repair Our Windows were repaired on site in about 30 minutes.
Date published: 2019-07-10
Rated 5 out of 5 by from Professional The installer was not only on time but a little early. He and his equipment were immaculate. Polite and job the job done flawlessly.
Date published: 2019-07-10
Rated 5 out of 5 by from Exceptional Service! Repairman awesome...arrived right on time, quick repair, and gone!
Date published: 2019-07-09
Rated 5 out of 5 by from Fast and efficient Had all my windows replaced 14 years ago, and one had a seal migration issues. The service came and replaced it quickly after getting it scheduled, which took a couple of months. Overall, happy with these windows!
Date published: 2019-07-09
Rated 5 out of 5 by from Window seal This gentleman came and fixed the window casing & seals in a jiffy.
Date published: 2019-07-09
Rated 4 out of 5 by from Satisfactory Getting a service appointment scheduled wasn't a particularly great experience, it just kinda worked. And the technician wasn't very talkative and didn't seem too happy to be there, BUT he worked quick and got the job done nicely. No complaints.
Date published: 2019-07-09
Rated 5 out of 5 by from Right On Time Robert was scheduled to arrive "sometime between noon and 2:00 pm." At twenty minutes to 12:00, Robert called and said he was on his way to the house. He arrived at the stroke of noon and worked until the job was complete (approximately 90 minutes. He was clean, professional and friendly.
Date published: 2019-07-09
Rated 4 out of 5 by from Great service Service man was nice and polite and warranted the window.
Date published: 2019-07-09
Rated 5 out of 5 by from Milgard is standing by its products Twelve years ago I bought a new house with all Milgard windows. Separately, I bought Milgard french doors. The kitchen window developed condensation/fogginess between the glass. I sent an email to Milgard and in a few weeks I had a new window installed under the warranty. Great phone support throughout the process, great installation service, and great new Milgard window. Thank you Milgard!
Date published: 2019-07-09
Rated 5 out of 5 by from Excellent A+ Customer Service We bought our Milgard windows in 1999, have been happy with them from day one. We recently had our windows cleaned and guy told us one of our windows had fogging between the glass. He suggested we contact Milgard and ask that it be replaced. I thought “no way after 20 years” I called anyway greeted with friendly helpful person. I was told as long as we were the ones that purchased the windows and still live in our home, the windows have LIFETIME warranty! What company EVER does that??? Scheduled an appointment to come out verify & measure for replacement followed up by installing a brand new window!
Date published: 2019-07-09
Rated 5 out of 5 by from Windows are like new! I was regretting my choice in windows after 15 years. One window had moisture between the panes and another window had broken lifts. But I called Milgard and found out these were under warranty and they came out and fixed it for free! I couldn't be happier.
Date published: 2019-07-09
Rated 5 out of 5 by from Service performed in a timely and professional way Milgard visited our hime to repair a few items following a new installation of 8 windows. The company was highly responsive and performed the fixes to our satisfaction. Couldn’t ask for more. Thank you, Milgard.
Date published: 2019-07-09
Rated 5 out of 5 by from Service experience We replaced all our windows replaced with Milgard products in 2002. We really like them. In April (2019) I noticed that one vertical sliding window needed repair, and since there’s a lifetime warranty for the original owner, I called our local dealer and they arranged for a free service repair. That occurred this morning and all is well. Martin, their service tech was polite and quick. In & out in 15 minutes.
Date published: 2019-07-08
Rated 5 out of 5 by from Great customer service The serviceman that came out was knowledgable, friendly and quick.
Date published: 2019-07-08
Rated 5 out of 5 by from Great service I had a great experience of prompt and courteous service. I had installed 14 windows 12 years ago. Only ONE of the panel on one window failed its seal 2 months ago and had discoloration on glass. Milgard customer service was there to help and scheduled the service and repaired it at their next available appt. I am glad I invested in these windows.
Date published: 2019-07-08
Rated 5 out of 5 by from Great service Milgard stands behind their products. Twice over the last 10 years we had a couple of windows develop streaking due to being in direct hot summer sun. No problem to replace. Customer service as well as the techs that arrived at my home were outstanding. Customer service gave me a short timeframe for expected arrival the day before, techs called ahead of time and showed up when expected. Both techs were knowledgeable, courteous, professional, personable, and efficient. Can't say enough.
Date published: 2019-07-08
Rated 4 out of 5 by from Tuscany sliding French door patio Warranty service lead time is about 3 months on February 2019 purchase. Technician on time and willing to share knowledge. Repair was done within 2 hours. No Friday repair appointment. Sliding is smoother, the friction still between door panels when close(hot weather).
Date published: 2019-07-06
Rated 4 out of 5 by from Sliding door replacement The technician, Jason, that came to replace the window was EXCELLENT! Knowedgable, thorough, courteous, efficient and neat. Arrived on time with advanced notice of his arrival. The scheduling process was not consumer friendly. I was in no hurry to have the window replaced and originally scheduled my appointment 2 weeks out, several days before the appointment I received an email stating my appointment had been cancelled and gave me a new date a couple weeks later, no phone call, no opportunity to pick a date and time that would work for me. 2 days before my new appointment I received a call saying the technician would be there between 0830-1100, I had a long standing appointment at that time. The agent advised she would try to reschedule for the next day and would call me later that day, no call. Jason, the technician called the next day and the appointment as I said was EXCELLENT. Would have been 5 * but for the inefficient sceduleing process. Seems to me that scheduling directly with the technician would be more efficient.
Date published: 2019-07-05
Rated 5 out of 5 by from Window replacement Installer arrived earlier than expected. Believe me, this was MUCH appreciated. Was still given appropriate lead time. So glad we purchased Milgard windows!!
Date published: 2019-07-05
Rated 5 out of 5 by from Good service. We had 4 windows replaced. The workmen were very professional and did a quality job in replacing the defective windows.
Date published: 2019-07-04
Rated 5 out of 5 by from Fast repair Window was installed over 20 years ago & seal broke causing mold to grow between the panes. It was fixed free & within 1/2 hr.
Date published: 2019-07-04
Rated 5 out of 5 by from Great Service! Two very professional and nice Milgard service men appeared right on time, removed my clouded windows and replaced them with new ones. In record time I may add! Thanks.
Date published: 2019-07-04
Rated 5 out of 5 by from Brilliant! Make sure you ask for Jim. He fixed, tweeked, replaced and more. A credit to the company. He should be training the others. Oh yeah, wachout for the SoCal dodgy window cowboys' with the oversized truck and oversized advertising ... they are crooks.
Date published: 2019-07-04
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