Tuscany Series vinyl awning and casement windows
Tuscany Series vinyl awning and casement windows

Full Lifetime Warranty

Learn about our industry-leading warranty for your windows and doors

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"Imagine our surprise: after 17 years, Milgard replaced windows for free under the warranty." - Reno, NV

Our unique Full Lifetime Warranty is clear, easy to understand and comes with the best support in the industry. We’ll repair or replace any defect in materials or workmanship and will pay the costs of all parts and labor as long as the product purchaser is a homeowner.

Full Lifetime Warranty Details

  • Milgard will repair or replace any defect in materials or workmanship and will pay the costs of all parts and labor for as long as the purchaser owns his home.
  • This applies to residential products installed after 1/1/2012 in the U.S. and after 1/1/2011 in Canada. Some exclusions may apply.
  • Coverage extends 10 years from the install date of the original warranty to the successive owners, free of charge.

What products are covered?

  • The Milgard® Full Lifetime Warranty applies to windows and patio doors under the Tuscany® Series, Trinsic™ Series, Montecito® Series, Style Line® Series, Ultra™ Series, Essence Series® and Aluminum Series.
  • Glass Breakage Coverage is included on Tuscany® Series, Essence Series®, and Ultra™ Series products.
  • Moving Glass Wall Systems have a ten (10) year limited warranty.

How do I find my warranty?

  • Your Milgard Certified Dealer will provide you with a copy of your warranty completion of your window and patio door installation.
  • Be sure that you, or your Milgard Dealer, registers your warranty after the installation is complete so that we have your information on file if you ever need service.
  • If you still need a copy of your warranty, you can find it here.

Reviews

Service & Warranty

See All Reviews
Milgard Service is rated 4.6 out of 5 by 32972.
Rated 5 out of 5 by from Excellent Warranty Service Had Greg and Ben help with replace some windows that had broken seals. These guys were great! They helped me move some heavy furniture and offered to put my drapes up afterwards. They even took the time to explain the workings of the windows. I feel that they went above and beyond compared to some past service visits. Hope I get them again the next time I need warranty work : )
Date published: 2019-09-20
Rated 5 out of 5 by from Excellent Service They took care of everything. The service rep was courteous and efficient.
Date published: 2019-09-19
Rated 5 out of 5 by from Professional, prompted, knowledgeable personable The service technicial (Jim) was Professional, prompted, knowledgeable personable.
Date published: 2019-09-18
Rated 5 out of 5 by from They stand behind their product Have purchased 8 windows this year and received a couple with some very minor scratches or issues. They were quick to come out and replace and am very happy with not only their customer service but the product itself. Plan on ordering a couple more by the end of the year to finish the house.
Date published: 2019-09-18
Rated 5 out of 5 by from Excellent, quality company with great warranty! Thank you for fixing my sliding glass door, it's as if you made it brand new! I bought my new home in 2006, and your amazing warranty program serviced and repaired my sliding glass door, now 2019, so it slides so easily now, better than new! Even the screen door now works! Thank you for your outstanding honor in your warranty program. I am very happy!
Date published: 2019-09-18
Rated 5 out of 5 by from Glass replacement Life time guarantee for dual pane glass that had lost the seal & became fogged up
Date published: 2019-09-17
Rated 4 out of 5 by from Much Improved Milgard customer service can be a bit slow,. They take a long time to return messages. That is my only complaint . The two gentlemen that came to replace my window were extremely careful and cautious. I had a bad experience with one of their prior technicians. Fortunately, these two gentlemen were much better. They should hire more emploees like the two young men that serviced my window.
Date published: 2019-09-15
Rated 3 out of 5 by from Love our new windows Lake WA Windows installed our new windows and 2 new sliders and did a great job. There were a few issues that Milgard needed to address. We were supposed to get 2 new sashes and the technician only showed up with one, he said he needed to mail me the other one as he would get a bad rating for his incomplete service, huh? He was able to get the second sash to work properly. He also installed some screws that Lake WA had missed in one slider, but I noticed he did not install 2 of the 4, but he said it was ok and that he could also mail me 2 more screws if I preferred, huh? Other than those 2 things, he did a fine job.
Date published: 2019-09-15
Rated 5 out of 5 by from Excellent service! Bought windows and sliding door 13 years ago, and just recently, my sliding door started to look foggy and full of streaks. Called Milgard, and without any problem whatsoever, they replaced both panes. Their lifetime warranty is excellent! Purchasing Milgard was the best investment I did.
Date published: 2019-09-15
Rated 5 out of 5 by from repair Sliding door was difficult to use. Crew replaced rollers at no charge. works great now.
Date published: 2019-09-14
Rated 5 out of 5 by from Knowledge service personnel Fixed my problem in 15 minutes. Very efficient. Longtime warranty confirmed.
Date published: 2019-09-13
Rated 5 out of 5 by from Excellent customer service!!! I’m happy I invested in all Milgard windows. The lifetime warranty is exactly as it suggests. No challenge what so ever getting my windows fixed quickly. Thank you!
Date published: 2019-09-11
Rated 5 out of 5 by from Good job The doors installed correctly but couldn’t get closed tight. Although the technician worked on them but still not 100% working well. I need another appointment for sooner then before to get it right
Date published: 2019-09-11
Rated 5 out of 5 by from Outstanding installers What a great team! They were very polite and extremely efficient!
Date published: 2019-09-11
Rated 1 out of 5 by from Product purchased was disappointing We have had several homes and we have never seen a window where it is designed to actually let water into the house which is then expected to drain out through a little weep hole. We wish we had gone with a different company or product. The product is faulty in our opinion
Date published: 2019-09-11
Rated 5 out of 5 by from "GREAT SERVICE AFTER 23 YEARS" I'm very satisfied and appreciative that Milgard takes care of it's customers after such an extended period. My giant rear slider had been having sliding issues for about two years, a client suggested I call the manufacture ( Milgard). They set an appointment and came out to fix the rollers. Now my door rolls so good all I have to do is look at it and it rolls by itself! Thank you, Milgard
Date published: 2019-09-10
Rated 5 out of 5 by from Resolved warranty concern with condensation The employee who came to fix our issue with condensation in between the glass panes was great! He was ON TIME which is unheard of in my experience with other vendors coming to the home. He was efficient and clean. Window looks great and works well. Only complaint is we had to wait 2 months for an appointment. However it was a warranty issue really just wished I called years before. Love that Milgard stands behind their products. wished other brands would too as we have had other issues with our windows that were not Milgard and had to pay for replacement glass out of pocket..
Date published: 2019-09-08
Rated 5 out of 5 by from Timely Service The technician arrived before scheduled time and was quick and efficient.
Date published: 2019-09-07
Rated 5 out of 5 by from Great service This was one of the best warranty services I've experienced from start to finish. The first person I spoke with to start the process was no hassle and an appointment for installation was made after I verified which windows needed replaced. The installation happened on the scheduled day and the technicians were professional and did a nice job.
Date published: 2019-09-07
Rated 5 out of 5 by from Great warranty service Two original windows in my house failed recently. I called Milgard Customer Service on June 24 and provided the sales order numbers on June 27. They sent Sergey to my house on July 16. Unfortunately the two windows are not standard sizes. Sergey took measurements, came back on August 27, and installed new window panes in less than 30 minutes. Overall the customer support is excellent. I will buy from Milgard again.
Date published: 2019-09-07
Rated 1 out of 5 by from Horrible customer service on Maui! I worked with a number f builders in Seattle who used Milgard with great results, so I purchased Milgard windows for my condo in Kihei through Maui Window and Doors. After the windows were installed, there were 5 that had gaps between the awning panes. The service rep has bee out 3 times and done nothing. The last time he said they were weep holes!!! Between the panes of glass?? Really - if he really believes that he had better go back for training. I am very disappointed in the quality and the customer service. I would never recommend them again.
Date published: 2019-09-07
Rated 5 out of 5 by from Repair Gary O. He came out & fixed my windows & explained what I needed to do to keep up maintenance on them. No one had ever told me. Thanks for get service and being so polite
Date published: 2019-09-07
Rated 1 out of 5 by from Windows are ok; 1995 model. Local service stinks. Before Milliard decided to go national, I had rapid, satisfactory, no hassle replacements of defects. Well, in an effort to shed costs, Milliard has shed the most valuable asset they had, service/satisfaction. I broke a double pane and was quite happy to pay for it. The 1 of only 2 outlets in the entire S. SF Bay Area, botched, bumbled, delayed, overcharged, mess up my order, and took an entire month to do that. Yet, in Milgard's DB, is the exact specifications of every window in our home. Think long term before you change over to double pane. Sure, Milgard offers enticing selections. What happens when a seal breaks, and it surely will (1 pane alone lost its integrity 3 times, in 25 years)? Or heaven forbid, your kid accidentally throws a ball into a window? If I'd had to do it again, Pella has had and still has a stellar reputation.
Date published: 2019-09-06
Rated 5 out of 5 by from Unbelievable service! Milgard warranty is the absolutely the best in the industry. Your service techs are highly professional and do a great job. Some of the glazing failed in my Milgard windows and without question they were efficiently and completely replaced by your professional staff. In my mind Milgard is in the same level of service as Nordstroms and Hyatt.
Date published: 2019-09-06
Rated 5 out of 5 by from Good Service One of my windows developed some spots in between the dual panes. Millard scheduled a service call. A technician showed during the promised time and replaced the window.. He was professional and cordial.
Date published: 2019-09-06
Rated 3 out of 5 by from Replacement of a foggy window pane Have had the windows for about 3 years and we love them. Only issue is it took about 3 calls and took over a month to get him here.
Date published: 2019-09-06
Rated 3 out of 5 by from One of 6 panes replaced I appreciate that the Millard rep came on the day he scheduled, though not at the time he scheduled. He did not bring the correct size windows. I had supplied the window numbers. He marked many additional windows to be replaced, but I have no idea when he’s coming to do that. service times are several weeks out.
Date published: 2019-09-06
Rated 5 out of 5 by from Great Service Call Service Technician was prompt, friendly and quickly completed the repair. I’m very pleased with the experience.
Date published: 2019-09-06
Rated 5 out of 5 by from Warranty Replacement Bought the window 8 years ago when we built the house. Recently it fogged up (seal failed,) and they replaced it. Looks awesome again.
Date published: 2019-09-06
Rated 5 out of 5 by from Great Customer Service I had two windows to be looked at; one that I knew would need to be replaced, and the other needed an inspection. They came when they said they would come, looked at and replaced the one I knew needed to be replaced, and inspected the other one. They couldn't determine if it needed to be repaired/replaced, so said when the rains started, if I noticed condensation or fogging, to call them right away and they will take care of it. Very polite, very efficient and quick.
Date published: 2019-09-05
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