Other FAQ's

Below you will find the most frequently asked questions, along with an answer for each.
How do I contact Milgard if I have a problem or question about my window or door?

Whether you need a product, service, or question answered, start with your local Milgard® Dealer. They're trained in every aspect of our windows and patio doors, from repairing glass to purchasing the right product for your home.

If you prefer to speak with us directly, please call 1.800.MILGARD (1.800.645.4273). If you need to request service, please submit an online service request form that goes directly to our customer care team.

Can I buy from Milgard directly?

Milgard does not sell directly to the customer. You can purchase products through Milgard Certified Dealers. They will ensure you order products that are sized to fit weather-tight, operate seamlessly, and are installed correctly.

You can find a list of dealers in your area by simply entering your zip code on our website or by calling 1.800.MILGARD.

I am interested in buying energy efficient windows and doors. Are your products ENERGY STAR® compliant?

At Milgard, we offer energy-efficient windows and patio doors that meet and exceed ENERGY STAR® v6 requirements. All Milgard products are designed to meet tough thermal and solar requirements of state and local jurisdictions.

To learn more about how Milgard adheres to ENERGY STAR® requirements you can download our Energy Brochure. Additionally, please contact your local dealer to discuss which products best suit your climate and energy needs. Alternatively you can call 1.800.MILGARD to talk with a Milgard Sales Representative.

How do I limit the opening on my windows to help prevent falls of small children and pets in my home?

Milgard manufactures windows with an optional factory-installed window opening control device (WOCD).  Our window opening control device limits the window sash opening to less than 4”, helping to prevent dangerous falls in children under 5 years old.

If you would like more information about the WOCD device and which products can be installed with a WOCD, please visit our WOCD information page. To learn more, please contact your local dealer or call 1.800.MILGARD

The top sash of my double-hung window won't stay up. I put it up and then it slowly slides down. How can I keep the top sash in place?

Often times the top sash is not pushed completely in place to allow the retaining lip to engage the weather-stripping and hold it in place. Make sure the sash is completely raised to eliminate potential drifting.

What is this California Prop 65 warning label about?

The California Safe Drinking Water and Toxic Enforcement Act of 1986, commonly known as “Proposition 65,” requires manufacturers to provide a warning label on products that may contain chemicals on the State of California’s Prop 65 list. In August 2016, the Office of Environmental Health Hazard Assessment (OEHHA) adopted new Prop 65 regulations that become effective August 30, 2018. The new Prop 65 regulations include changes to the requirements for warning label language and use. These changes address not only the labeling of product packaging, but also the requirements for warnings on website landing pages and catalog pages used to sell products to consumers in California. Milgard has updated the labeling of our products in accordance with the new regulations. You can read more about Prop 65 at www.P65Warnings.ca.gov.