Double Hung Windows is rated
Rated 4 out of
Milgard did address my problem . . .
A Milgard Tuscany double hung on each side with a very large stationary window in the middle showed a breaking-up pattern in the large glass, and the Craftsman-style dividers did not meet up horizontal to vertical. After following their instructions fully, including photos, I dealt at length with customer service people asking for the impossible (How could I supply a line number when you refuse to tell me where I can find it?)
Finally two personable customer service guys came over and replaced the center glass and the top sections. I see improvement, but if you'd like the vertical bars in a Craftsman window to butt up against the horizontal bar, look elsewhere. The broken-up layer in the center glass was fixed. It seems Milgard tries to see that you're satisfied, but in the future, I have other choices.
Date published: 2017-05-20
Rated 5 out of
Ordered through Home Depot and got 15% off promo.
The windows arrived a week late but everything worked out fine. Nice windows.
Date published: 2017-05-12
Rated 5 out of
I am Totally Pleased
I was referred to Rondy's Glass Service in San Bernardino, CA by our contractor. Doug Valko was very accommodating by meeting at the residence and taking his time to measure then work up a quote. Though he gave advice, Doug was very patient and was able to meet my needs on the windows. The windows were professionally installed and the installers cleaned up afterwards. I am very pleased with the double hung windows and service provided by Rondy's Glass Service.
Date published: 2017-05-11
Rated 3 out of
Retrofit Double Hung Windows Easy Installation, Quality Control Poor.
Windows Purchased 4/27/17, install completed 05/09/17.
The windows are Vinyl, unfortunately the quality control for the silicone sealant used and vinyl trim around glass, is very poor.
Sealant Globs in the Corners of Glass
Sealant around the entire glass has several areas of Globing.
There are portions of the vinyl around the glass that are peeling off.
Date published: 2017-05-08
Rated 2 out of
Could not be more disappointed - windows look terrible
I could not be more disappointed. The home I bought in 2012 had Milgard windows so I thought I would use the same when we switched out two single hung windows for one double hung window and a larger double-double hung. On the new windows, the plastic pieces making the outside frame do not fit neatly, there are gaps and the framing is therefore bent. I had Milgard service come in and take a look after they were installed, they agreed the framing was not up to par and attempted to replace the plastic pieces. unfortunately the "fix" still looks shabby and bent, and there is still a gap where they tried to force the new piece in. All of the seams where the pieces of the window come together have ugly plastic "glue" unevenly covering the connections. Some of the corners have gashes in them - maybe they were trying to scrape off the plastic glue???? I know what these connecting areas should look like - it should look like the old Milgard windows I had. Unfortunately, these windows look terrible and I will not purchase from Milgard again. Service person who came to try to fix the framing had no comment on the sloppy look of the corners/connectors.
Date published: 2017-04-12
Rated 1 out of
Double Hung Windows Don't Close
After 3 service calls because our double hung windows don't close, we were told today we are closing them wrong. The windows are so poorly made that they bend when you try to close them, so we were told we have to push up on the outside corners of the windows, not the middle. So if you don't have a wide arm span and strong arms, don't buy these windows. (Our garden window was assembled with the main window pane installed backward -- that was another issue!)
Date published: 2017-03-22
Rated 2 out of
The handles don't close all the way
I ordered the double hang because of their versatility. I like to be able to open either end and turn the bottom window outside in to wash it.
The problem is that when you close the window, it doesn't click to close all the time.
I understand it is an issue with the double hung. I asked Milgard to come and take a look, but their first appointment is 2 months out. I'm still waiting. I don't use the windows meanwhile.
Date published: 2017-03-20
Rated 2 out of
Great windows, if they are right the first time
I never judge a company by their mistakes. Mistakes happen, especially in construction.
The way Milgard handled the mistake that happened on our order was not acceptable to me.
We ordered 6 windows. 4 of them were perfect, the other two were "not acceptable to install", according to our rep.
I don't know what the issue was, or who's fault it was, but at the end of the day, the issue required our rep to reorder product, which pushed the entire project back several weeks.
There was no consolation offered, no discount, not even really an apology.
These windows are well-constructed, but I dislike the closure on the double-hung style windows. In order to engage it, you have to hold the upper lite while pulling down sharply on the lower pane. It's inconvenient.
Date published: 2017-03-13