Essence Series® Picture Windows is rated
Rated 2 out of
We purchased 11 new essence windows and a sliding Patio door from Mountain View Windows in Denver. We were assured that these were the top of the line windows and that although they were expensive, we would appreciate the quality and longevity of the windows.
6 of our windows failed within the first year. From the first time we contacted Mountain View about this problem to the time the windows were actually replaced took over 9 months. Milgard cancelled their appointment times with us twice with no notice. Our service rep, Guy, was unfriendly and unresponsive. He did not return calls and did not call at promised times.
A seventh window failed approximately 2 years after purchase. We dealt with Milgard directly for repairs and are awaiting the replacement shortly. The time period for this replacement has been better.
When we ordered our patio door, again through Mountain View, the first door never showed up, period. Mountain View informed us several months later that it had arrived broken and the had to refuse delivery. We ordered a second time and so far the door has been fine.
We are doing a remodel and have just ordered two more large windows as we needed them to match the other windows that we ordered. We can not pin down a delivery or manufacture date which is problematic to our project.
All in all, this windows look pretty but with 7 out of 11 failures and not so hot service I wouldn’t go this way again if I were starting over. The last two windows we just ordered came to over $1200. I would have been more satisfied if Milgard had offered us some sort of break on price as compensation for our time and hassle over the last two years but nothing was allowed or forthcoming. We can even get a delivery date or time frame for the new windows we purchased. If we didn’t need to match we would go with another company.
Date published: 2018-03-24
Rated 5 out of
Made in the USA, great workmanship. Will last for a very long time!!
Date published: 2018-03-22
Rated 1 out of
Poor Quality Control
Just had six large picture windows installed in my sunroom
Three of the six have flaws in the glass, one is so bad it can be seen from across the room. It's about 12" X 8" of scratches right in center of the window. It's inside between the panes. Don't think they have any type of quality control or this window would have never left the factory. It's so obvious. The other two are more minor, but noticeable upon close inspection.
The lower frame rail on all six widows are bowed up in center.
Customer service departments attitude is very lackadaisical and unconcerned with problems.
Overall I think it's a low end product, when I replace my house windows I'll try another brand.
Date published: 2017-07-13
Rated 1 out of
Poor followup on warranty
We purchased a whole house window package. The factory sent reps to mull windows together. They did a poor job, not done correctly, damaged windows. A factory rep responded. It's been a month. They do not return calls and the Dealer, Foxworth Galbraith Lumber has not been able to get a factory response.
Date published: 2017-04-04
Rated 1 out of
Serious Quality Control Issues
My new Milgard windows failed immediately after installation because of a manufacturing defect. After two months, the replacement windows arrived but couldn't be installed because they did not fit. I have since learned from a friend that he experienced the same issues with his Milgard replacement windows. He says a different window fails every few years and, although Milgard always honors its warranty, each successive replacement window brings new quality issues and headaches. Briefly put, it seems Milgard has serious and ongoing quality control issues that make it difficult to recommend their products.
Date published: 2016-03-08
Rated 5 out of
bought 3 6x6 picture windows and 2 sliding glass doors to capture my view!WOW outstanding choice, these windows bring the outside in
The essence wood clad looks so beautiful in my kitchen,I wanted the feel of bringing the outdoors in my 3 6x6 and 2 8ft sliders did just that.The double pane keeps heat and also noise.I am going to replace all my windows with Milgard.I want give a shout out to Bridget thank you for your excellent and fast customer service your the best!John and Rudy the 2 installers that installed my windows very professional well job done Thank You.
Date published: 2016-03-04